They can't even recognize a customer. I'm a longtime HP buyer.. have an HP desktop, an HP monitor, an HP Laserjet printer. So I try to buy a laptop from their website and... DECLINED. Called the credit card people, no problem with the card. Declined twice more. Called an agent. Declined again. No reason! Called customer service, account needs verification, we'll call you back. No callback. It's Tuesday. I've been trying to buy this thing since last Friday, still nothing. HP, I have no idea what's wrong with you but when you cannot even recognize a CUSTOMER, there is no hope for you. I would sell this stock today, if I were dumb enough to own it.