Hi: I have only one major complaint. I have no financial interest in American Express. I joined because of Costco which now only accepts VISA. The complaint is that when I call to pay my bill on the phone the automated phone attendant keeps cutting out. When it asks a question for me to answer it cuts out saying sorry I didn't get that. After repeated attempts I finally get a live person to pay the bill. I've complained to the live person about the problem for years. Sorry Sir we are having problem with the system is what the last person said. I said this has been going on for years. At that she was dumbfounded and didn't know what to say. I don't have this trouble with Discover or Visa. No wonder Costco isn't with American Express any more. Fees are to high and automated phone service is a -0-. Wake up Management you are letting your competition eat your lunch. I'll keep the card and use it twice a year when I have to buy something from Canada. They only accept American Express.
Of course it is tax time and the HP Laptop we bought a year ago doesn't work. My wife is disabled but use to teach computers when she was a teacher at a Middle school here in New Mexico. She has spent hours on line with Tech support to no avail the problems still persist. The warranty still has another 9 months to go. Can someone recommend a GOOD Laptop that isn't a piece of S*** like the HP we have. Don't need a gaming computer just a good quality laptop computer.
How do you express a heart felt Thank You to someone? For many years I’ve been a vocal critic of Wal-Mart. Recently I posted a 4 part post about my experiences at Wal-Mart. I did so because I never received any acknowledgement from the complaint I sent on line to Wal-Mart. A few years ago I sent Mr. Foran’s predecessor a complaint and never heard anything. Recently I sent a letter to Mr. Foran, CEO and President of Wal-Mart U.S. I never expected to hear anything. I was pleasantly surprised when Carolyn called me. Please excuse me if I have spelled your name wrong. I’m 72 and my memory isn’t like it use to be. I think she is a Regional Manager based in Arizona. Again please excuse me if I’ve gotten your title wrong. Many times in the past someone would call me from Wal-Mart and offer me a gift card. In the beginning I would decline the certificates saying give the card to a deserving/struggling associate. Later I found that the Managers weren’t allowed to do this. After that I accepted the gift card and gave it away when an associate really helped me. No we are not rich. Yes we have struggles in life like many as my wife is disabled. For the first time I came away with the feeling that Carolyn and Mr. Foran really wanted to do what was right. Not just for us but for Wal-Mart and the millions of customers that shop at Wal-Mart every day. If Carolyn reads this I want to tell her that my wife Loved the birthday cake. Thank You Carolyn and Please if possible tell Mr. Foran Thank You for us as well.
A short while ago I posted a 4 part post about my experiences at Wal-Mart. I also sent a letter to Mr. Foran. I thought I'd never hear from Wal-Mart as I sent them a letter many years ago and never heard anything. Well I was wrong. A Wal-Mart representative from AZ called me about the letter. We discussed the problems and I'm holding my breath and hopefully will see a better Wal-Mart. They send gift certificates when something would be wrong. No I don't want any gift certificates just a better Wal-Mart. It sure beats driving 160 miles to El Paso Costco.
Thank you Mr. Foran for listening!!!
Do complaints do any good? Does anyone have their story to tell? My wife had 2 severe auto accidents. She needed 2 operations, one on her lower back and one on her neck. Then a heart attack plus many other complications. She is on more than 20 different drugs of which UNH covers most. Every year UNH changes their formulary. Customer Service at UNH doesn't get their changed formulary until late September or October. When this happens we have to go through the process of an exception on each drug that is changed. Her doctor is hard to reach as she works in 4 different clinics from one day to the next. She only works 1/2 days and some are mornings and others are afternoons. She has a 3 month waiting list for her patients to make an appointment. By the time my wife's doctor gets the information and gets back to UNH it exceeds their time limit and we have to start all over again. Something that receives an exception one year will probably need an exception next year. This over works the doctor and the patient. We either have to pay cash or do without. Several of her drugs run into the hundreds of dollars each month. There has to be a way of streamlining the process. Does UNH really want to streamline the process?
Have any thoughts?
Thanks for listening/reading this message!!!
The next time I did receive a $25 from Wal-Mart I gave it to a wonderful young lady that spent a lot of time looking for a good battery for my wife’s watch. She didn’t use the normal battery but looked for the name brand as we had problems in the past with watch batteries. I sent an email to thank Wal-Mart for her help. Can’t remember the item but we went to return it to Customer Service that we bought in the Jewelry Department. There were about 4 people in front of us. When we reached the Customer Service Associate she said we would have to go to the Jewelry Department for a refund. We had our receipt. My wife was at the time 63 years old and disabled due to a severe auto accident can’t stand on her feet very long was very tired and cranky at the thought of going to the jewelry department to get the refund. Of course there wasn’t anyone there when we got there. We had to ask for someone to get an Associate. Thank you for your electric wheel chairs but none were available at that time.
No longer will we buy cakes at Wal-Mart as we didn’t get what we ordered. We ordered chocolate whipped cream frosting and received white. The associate said they hadn’t had chocolate in about 3 months. When I ordered the cake I asked how much would the cake be. The Associate said $9.98. At the check out I was charged $12.98 for the cake. When I mentioned it to the Cashier Associate he just shrugged his shoulders. My wife complained that the cake tasted like it had been frozen and had an off taste. For me it was ok but then I’m 72 years old and lost my sense of smell and I guess some of my taste as well. We will buy from Albertsons from now on. My wife loves cherry turnovers. The last time we bought turnovers there wasn’t a teaspoon of cherries in each turnover. I did complain but heard nothing. Maybe it was a one time fluke.
You have slowly driven us away to your competitors. Most do better when they are held accountable. This letter is written in hope that Wal-Mart will do better. A email was sent to Wal-Mart in Silver City about 2 weeks ago to which we have not received any response.
You had very good beef some 15 years ago and then you started buying your meat from a supplier in South Dakota. Back then the meat was cut and packaged in each store. We no longer buy meat at Wal-Mart because the quality was terrible. Chicken was the same. You tried to put better quality beef in the case at Wal-Mart but where does that meat come from. We will not go back to Wal-Mart because we can go to Albertsons where we know the quality is good.
After much green (unripe) fruit, I quit buying fruit at Wal-Mart, watermelon or cantaloupe. The strawberries had an off taste. Probably an additive that was suppose to be a preservative. A head of packaged romaine lettuce had enough dirt in it to make an 8” mud pie. An overpriced veggie tray that didn’t have the wide variety of veggies that your pre-packed much cheaper veggie trays did. We almost dropped the tray putting it into the car (very awkward to handle). After the complaint a nice lady manager offered me a $50 gift certificate, the price we paid for the veggie tray. I told her to give it to a deserving Associate. Later I found out that you can’t give away those gift certificates to employees. I no longer buy veggies or fruit at Wal-Mart. The exception is tomatoes, onion, broccoli, lettuce and potatoes. The rest we buy at Albertsons.