They have now infected the entire airline industry with their incompetence.
I have now been on hold for over 70 minutes. The phone number is 800-433-1790
American Airlines is failing its customer miserably.
I have been on hold for over an hour. This is sickening.
American should be dissolved!
I have now been on hold for over 64 minutes. If their customer service can't book tickets faster then there is no way this airline can survive.
I have never seen such an incompetent customer service in any other entity. American Airlines is a safety risk to all travelers. If their customer service agents cant handle something as simple as using a companion certificate then how safe should the public feel with flying with this airline?
Their customer service sucks. I have never in my life seen such incompetence
Their customer service sucks!
I have now been transferred to three different numbers and not one a-wipe has been able to help me.
American Airlines is a third world country airline.
All this will do is result in higher airfares and less customer service.
The govt made a big mistake trying to save American Airlines. I have been on hold for over 45 minutes and no one knows how to issue a ticket using a voucher. Are you employees that phuckling stupid?
Jeez, any other airline could have easily picked up the routes and served the customers better than American Ailines.
GM may be just as guilty. I know they are not telling the truth on their fuel economy.
My GM dealer told me that it was acceptable for my Equinox to burn a quart of oil every 2000 miles. Yes, they actually have a service bulletin stating that.