I know this is hard to believe, but margin doesn't really go up because wholesale costs rise too. But don't get me wrong, this has been a really cold winter so far and profits are going up due to the large spike in volume, it's just that each individual gallon isn't any more profitable than say a gallon sold 6 months ago.
As far as the stock comment, I really don't know. The whole market has had a rough few weeks.
Sorry to hear that we didn't meet your expectations. I think a loyalty program is a good idea. However, a side effect of offering discounts to some customers and not others is that the ones who don't get the discount complain that they are being discriminated against. I've seen it happen more than once.
For retail customers yes. We have been diverting shipments from warmer areas to colder ones, such as the Midwest and Southeast. It's tight, but I think we will make it. However, I believe we are stopping a lot of wholesale activity as there is simply not enough gas and what is there is needed for the retail customers. I have also heard that some locations are not able to take on new customers, but that varies by location.
I'm a current employee. I wish to remain anonymous, so I'm not going to say what my job or location is. Please use this thread to ask any questions and I'll do my best to answer honestly and without any BS. To a lesser extent, I might also be able to help out with UGI questions, so feel free to throw those out here as well. This should be a lot of fun!