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eBay Inc. (EBAY) Message Board

doublefeebay 3 posts  |  Last Activity: Jun 23, 2014 8:06 AM Member since: Mar 21, 2013
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  • Reply to

    another customer service nightmare

    by doublefeebay Jun 22, 2014 4:20 PM
    doublefeebay doublefeebay Jun 23, 2014 8:06 AM Flag

    That is the only advice that ebay customer service would offer me.

  • Reply to

    another customer service nightmare

    by doublefeebay Jun 22, 2014 4:20 PM
    doublefeebay doublefeebay Jun 22, 2014 10:02 PM Flag

    The point of my message was that customer service suggested deleting my browser history to resolve my problem. Obviously you missed it.

  • I sold a brand new item to someone on ebay. A few days after the customer received it, they filed an item not as described case. They stated that the item was smaller than it appeared in the photos. All of the dimensions were included in the description. ebay however sided with them, and told them to send it back for a refund. When I received it back, it was used, and had no stickers or paperwork.
    I immediately called customer service, I usually get US powerseller customer service, but this time I got the Philippines. I explained the situation to the rep, and she responded by saying- "Have you tried clearing your cache and deleting your browser history? Deleting your browser history can resolve most issues." How can you have customer service tell someone in a situation like this to start by deleting their browser history. Unbelievable!

EBAY
52.40-0.30(-0.57%)Sep 19 4:15 PMEDT

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