Technically, I'm a former fatty since I'm at my goal weight. But I'm still very unhappy. I was counting on the tools to help me maintain what I have accomplished, and now feel sabotaged. It must be worse for people who are still trying to achieve their goals. This can't be good for the brand.
I'm amazed that I don't see anything posted about this.
WW rolled out a new system to its members that is a disaster, mostly due to lost data and things that are missing. They took something that worked well for years and members now feel sabotaged.
People are giving up.
How will they succeed if members quit?
They forgot the basic ingredient for success: customers.