I am a million miler with United with a ton of frequent flyer miles and I try to book all award travel through Star Alliance members... not United. Why? They have started treating me like #$%$ so I can't imagine how they treat occasional travelers. I flew on a brand new plane on a cross country trip that had no audio or video service!!?? United wanted everyone to leverage the technology they already have, once they pay for WIFI!! I #$%$ and got an upgrade to the remaining Business Class seat but let my daughter use it so she wouldn't go nuts. I paid the fee, leveraged my technology but made a resolutions to avoid United as much as I can!