Long time customer. Found your brand while traveling to St Louis on business 15 yrs ago. At that time you were not in Virgina. In the past 1 - 2 years countless times I've gone into a store for bagels early in the morning and\or before nonn only to find that you're sold out. Mgt tells me"we only make a certain amount each day". Guess what CEO, when you're out you have NO sales. This past Sunday at 11:30 am, go into what appears to be a very new store just each of Charlottesville VA, right of of I64. Wanted a couple of Asiago bagels with my order. Guess what, they were out!
Mgt first said the story....certain amout each day. this then turned into truck was late, come back later and we'll make some. For a business that claims "fast casual", later in the day is far from fast. My reply... cancel the whole order and I'll simply be on my way. lost sale.
The new "pick 2 pricing". what a joke, you thought you could hide a price increase of about 10% by assuming the customer can't add 2 items together and realize the huge price increase. My response, when I now buy, i buy just one item. The result, again lost sales.
So, you can go on Mad Money and brag about a new app all you want, but remember you're a bread\bagel store. no bread\bagels no sales. pretty simple