went in with a 2009 scion xb and a 16.99 oil change coupon. service adviser said they can only use synthetic oil. now im at 60.00. what a rip. ive owned the car since new and have always used 5w30. service adviser said he will not change the oil in the car unless synthetic is used. had to drive out of service bay. other sad thing is the car is ready for 4 new tires. was going to have that done today also using my sears charge card. glad i didnt ask for a price on tires. cutting up my sears charge card today and will never go back. feel like i had a gun to my head at register when he said 60.00.