My basic concern here with TM in the past - lack of ability to input sales opportunities from the store level. My current retail employer is VERY interested in store level input and encourages input by sharing names/phone numbers of the specific responsible buyers with Dept Sales Managers. This drives immediate indentication of inventory issues which can be quickly and efficiently corrected. I constantly look for ways to drive my personal sales performance - and YTD I'm tracking 10% up. In retail - it's all about margin control. Gotta have those full price items in demand to offset the stuff which requires markdowns to sell.
In the past TM culture - all top down. Absolutely NO bottom up input. And among other things, look where it got them.
Let's be realistic. Money spent on a dying market segment? Wasted money. I've looked over a new MKC @ the dealer and am impressed. It's quite lovely. The new 2.7 Ecoboost V6 might make an attractive addition to Ford's FWD/AWD models.
I saw issues in selection, especially luggage. And really good crystal. Yet the store was "neat, clean and shoppable" as it hadn't been. And my previous loyal customers kept telling me how much they missed how I presented the merchandise AND they hadn't shopped in a long, long, long time. One day during a Regional Manager visit, we looked out at the parking area - every space taken by a Cadillac Escalade. This 8 years or so ago. And our economy is vastly better now than then. It's shameful how previous management screwed up Tuesday Morning.- shameful. With a bunch of clowns running Store Operations. I've never seen such incompetence.
Let me add. Store Managers were forbidden from contacting the Buyers. No Field level information on product allowed. Regional's weren't interested either, when you actually had a 2 hour visit. Being bold, I discovered Buyers would take my call and were interested in sales. Which helped my "linens" sales dramatically and my high end crystal sales. Oh boy. We had some fun with crystal and high thread count imported linens.
Absolutely spot on correct. Run by an aging group of white guys out of touch with the reality of today's population mix. Hispanics, for example, add 50,000 18 year olds to the national population every month. Do the math - that's 600,000 new potential voters each year. BYEBYE Republicans.
Frankly speaking - I'm floored by the incredible improvement in overall in-store appearance locally. With little doubt they looked @ Home Goods and took the competition's merchandising to heart. The store hasn't looked this good in 7 or 8 YEARS.
My ATS is laid up while the dealer works with Cadillac over a fault in the Driver Assist Program. I've another ATS loaner for the time - even shares the same color as my ATS.
No big deal for me. I'd love a CTS Vsport - outta my financial reach though. Oh well. I can wish and buy those Texas Lotta tickets (not).
Excuse me? Call the dealer and be told - "No appointment necessary". Arrive @ 8AM and be told - "do you have an appointment?" by Service Advisor. Get an appointment, again arrive @ 8AM - service dept computers down, no service available. 3rd time's the charm - the transfer case module gets reprogrammed - took less than an hour. And a full tank of gas for their trouble. All's well that ends well.
I don't bash. I state fact. In this particular case, the customer didn't call the Service Dept - they called their sales person first. "Oh come on it, you don't need an appointment". I NEVER involve sales for service - I go directly to a Service Advisor usually in person. Had they called a Service Advisor FIRST at least one unncessary trip would've be avoided. And Service couldn't help anyone without their computer system in operation. However, they could've called customers and rescheduled appointments.
My Cadillac dealer service involved Cadillac Corp service assistance as they could not diagnose a fault in the Driver Assist program in my ATS. I'm dropping my ATS off early Wednesday AM as they've gotten additional programming advice from Cadillac. It's not an earth shaking problem - just a bit annoying. My phone and ipad won't pair with CUE for some reason but that's another point entirely and something I'm working directly with
Cadillac. I don't need or use my phone while driving and besides I have OnStar in case of emergency.
Let me be clear - my ATS needs very little aside from the usual basic attention. I make certain though what's done is appropriate without being a jerk. Being in retail sales, I see enough jerks.
I'd be more interested in their definition of "completed". I doubt GM's ability to track valid ownership info on way many older Cobalt models. Betcha all too many don't have valid mailing addresses considering the number of beat up older Cobalt's I see on the road presently. Cobalt and HHR SS models most likely will get taken care of by those owners due to uniqueness of those models. Owner's of much newer models present the best percentage of repairs completed. Getting an appointment though - concerns me as a co-worker with a new High Country Silverado 4x4 faced this issue in the last couple weeks. It was not well handled unfortunately by the selling dealer. One day the Service Dept's computer system went down and no work could be done until about 4:30PM with over 100 vehicles/owners waiting.
I've pointed out previously - success of this entire recall program rests on the shoulders of the individual dealer service departments.
The very same people who ONLY watch FoxNews. Thankfully, most are over the hill and will be mentioned in their local newspaper's Obit section.
They're the future of the current Republican Party. What a shame, but true. And Sarah Palin contines to attempt to be noticed.
A totally different approach as compared with Toyota. CEO Barra's out in front of this current situation and doing an excellent presentation for GM. I see this as a positive opportunity to connect with current and former customers - by doing the right thing through these recalls. In addition this is a great opportunity for local dealers challenged by the extent of the recalls. Dealer Service must be #1 priority without any excuses when approaching a customer's recalled vehicle.
As a current Cadillac owner and longtime GM vehicle ownership history, I am impressed with CEO Barra and how professionally she represents GM. My current Cadillac ATS Performance Edition 3.6 continues to provide the finest driving experience I've come to expect from GM products.
I do not own GM stock.
Guess what dude. The next President of the United States? Hillary Rodham Clinton, with Julian Castro Vice-President. Republicans suck air - not one possible electable candidate available. NOT ONE.
An Impala SS using the Cadillac XTS Vsport power train. Gets my vote. Buick LaCrosse Super using the same mechanicals isn't a bad idea either. Makes me wonder how much power from the twin turbo 3.6 engine the ATS-V comes with upon introduction. Especially with the 8 speed automatic.
Love my ATS Performance Edition 3.6 - eat your hearts out bashers. Everyone of you are so full of bovine fecal matter your eyes are brown. I thank Yahoo daily for the "ignore" function.
Jeez louise, talk about ancient history. 30 to 35 years ago. Go take your meds.
Under the heading "in extremely poor taste" I photographed a Fisker Karma in our Mall parking lot Saturday AM - done over with a textured gold "wrap" black trim and black wheels. I assume a black leather interior (was hard to tell due to dark window tint) and a bright blue dash cover. Oh WOW. Only the second one I've seen, ever. The other was around here about a year ago in a magificent metallic gold exterior and one of the most beautiful warm tan leather interiors I've seen.
Look around at the possible Republican's. Not one is electable. McCain and Romney plus their running mates - oh please - give me a break. The Republican's are suffering from a terminal case of "Sarah Palin" cancer. Along with a terminal case of "Tea Party" mental breakdown. All those "white bread" Republicans don't understand reality - Hispanics are out reproducing them to the tune of 50,000 new 18 year old's per month. Thing is, the Republicans have #$%$ off women, blacks AND hispanics. There goes the election - sure as hell.