Just why is the Board Of Directors paying Kelly King and his executives so much and giving them so many other benefits? Today's miss on estimated earnings is just the lastest. This is now 3 missed earning estimates out of the last 5 according to Yahoo. It might be time for the shareholders to hold King, his executives staff and the Board of Directors to at least a somewhat little higher performance standard. Take a look at the pay of the above group for what I would say is at the least a sub-standard performance.
I bought a desk chair mat from Office Max a little over a year ago and the reason I bought this particular mat was that it was highly recommended by their staff. It was suppose to have a life time guarantee and was the supposed better quality. It was almost twice the price of the less expensive ones at that time. In the last week it began to crack in several places. When I returned it to the store today their response after much debate was that they did not carry this brand anymore and their only offer was to furnish the phone number to the manufacturer or they finally replaced it with a much lower quality and price mat. Now I have a mat of lesser quality which costs less than 2/3 the price I paid originally and it comes with a one year warranty. Is this GREAT customer service or what?
When I bought the mat it was represented as life time quarantee and the salesman did not mention anything about having to deal with the manufacturer. I believe the salesperson clearly misrepresented the warranty and its conditions. I know there are lots of different warranties etc., but most places are clear on the specifics of the warranties. I think part of the problem here is that they do not carry this brand now. There are also lots of stores that do their own in house replacements for defects. This is bad policy in my opinion they should make sure the customer understands if there is a problem they will have to deal with a third party.
Yes, I did buy a chair mat. I now have a replacement mat that cost a little more than half of what the original mat cost. This is what Office Max gave me as a replacement. In answer to your question as to what is my problem I just want what was represented when I purschased the mat. What was represented was that the mat was lifetime quaranteed and there was no mention of having to deal with the manufacturer if there was a problem. In response to calling the manufacturer Office Max now has the higher priced mat and what I have is a cheaper mat from a different manufacturer so it would be a wasted phone call.
Sorry, but I don't have clue as to who the actual manufacturer would be. They did offer a phone number, but no proof that this was the actual manufacturer of the chair mat other than the person's word at Office Max I spoke with.That would leave me calling a manufacturer stating that I have one of their chair mats purschased at Office Max and knowing that Office Max does not carry their merchandise anymore. Not a good solution in my opinion. This is what was presented to me and I still is a poor warranty policy.
Had the mat and had the receipt when and where I purschased the mat and that is what I took back to Office Max.. Most first class companies guarantee what they sell when it is represented as guranteed and not specified that it is not their warranty. When it was purschased there was a lot of conversation about the life time warranty, but nothing was said about having to deal with the manufacturer. In my past dealings when it was not the store's warranty the salesperson noted that it was a manufacturer warranty and not the store's. This is the reason for my original comments and they are still true.
I now have a replacement mat that cost a little more than half of what the original mat cost. This is what Office Max gave me as a replacement. I bought what the salesman told me I needed for the carpet I had. He also represented it as a lifetime warranty and did not state that I would have to deal with the manufacturer on the warranty. Most reliable companies do tell the their customers when and how the warranties work and make a point of informing the customer if the warranty is not taken care of in house. My point is just tell me what to expect and not mislead me or any customer.