Steamfitter - Thanks for the explanation. That does sound like what happens each time. We are now in the fifth week of our fifth DSL outage on our FairPoint line in the past twelve months. It impacts us less now because we only use it as a backup; we paid $1,200 to Time-Warner for TWC to build a cable connection to our site.
In this latest outage, FRP cut us off for non-payment, again, because they still have not correctly credited us with the check that they cashed in November and then credited the check to a different customer. The support rep told me that each of their departments has its own computer system, and that they don't talk to each other. Voice billing, voice repair, data billing, and data repair all exist in their own data silos with no communications between them. That is really primitive.