I think the problems are with the new CEO, not the old (interim) one. Mr. Krishnan's first year has been a complete disaster and he appears to be totally out of his depth.
Hopefully, it will be strongly featured in this afternoon's report - we will need something pretty special to drag this stock out of the recycle bin. I want plans and I want specificity, coupled with justified optimism and confidence. Surprise me, Ram !!
Assuming that the transcription is correct, I guess it means that the number of customers who utilized the tablets for ordering "pleased" them - so, we know that they were not "disappointed" but also that they were not "delighted" - in other words, it met their expectations. This is good - we are on track.
An Analyst question: "Is there any connection between the guest captains and the rollout of the tablets? So would you be able to roll out order-and-pay and -- order-and-pay from the tablets at a franchisee if you didn't have the guest captains?" The answer is "Yes, we could ..." (courtesy Thomson Reuters)
From the BWLD earnings call transcript: "I think when we talk about time payment ordering, that's on the tablets. And what we have found as we've put tablets and started doing proof-of-concept tests with tablets was the usage and adoption rate is pleasant there when you only had an ordering function. So we pulled back on that, and until we are ready to pair it with payment, that we don't think we should move forward with tablet ordering. We do anticipate that by the end of this year we will have identified and we will be ready to start testing both order and pay in tablet form." (courtesy Thomson Reuters)
From the BWLD earnings call transcript" "Tablets are currently in over 90% of Buffalo Wild Wings restaurants, including all Company-owned locations. We've successfully tested menu order via tablet in 2 concept locations, and the functionality works. However, we believe the real driver to achieve guest adoption will be payment via tablet or guest device. We will be testing both methods in the second half of 2015, and we are delaying the rollout of menu order on tablet until it is paired with payment" (courtesy: Thomson Reuters)
I do not think Jeff is a liar and a cheat - but his leadership selection skills could maybe use some work. On Sep 15, 2014, the first day of Ram's tenure as CEO, we closed at $0.40 and today we closed at $0.20 which, by my math, is a 50% haircut. We are seriously under performing and this situation needs to be rectified with immediate effect.
For followers of The Onion, there is a good piece currently doing the rounds on Facebook: Looks like it was originally published in 2002 but there are clear references to the traditional game. Run it through your search engine.