ACS was and is the DOG of computer consulting firms. The worst of the lot and the others, SAIC - CSC, et al are pretty bad too. Xerox to my mind already had a service business of sorts, supporting their hardware base, so they - Ursula - picked up a company that fills an alternative niche for a huge price and producing a lousy product.
Considering private sector performance, perhaps there were no new contracts to announce? After all, most of the current business is public sector and government contracts.
The short of it is that she said IBM has to move faster, respond more quickly to customers. OK, not bad really but then again IBM should take CARE of it's customers. Gee, AstraZeneca was lost, the Texas Data Center project died, ServiceMaster, Hilton, others have all chucked IBM support for failing TO SUPPORT as per agreements. That has nothing to do with responding quickly. RESPONDING RIGHT is better, but then again when the answers come from India, what more can you expect.
This reminds me soooooo much of the infamous John Akers memo that came out, by accident, in late 1991, when he accused all of the IBMers of just standing around the water coolers. Management came down hard and all of the sales staff were then mandated to fill out endless forms in the office justifying why 100% of their working day was really DEVOTED TO FIELD WORK. Crazy. The sales staff were #$%$ and if you start to get these fellows mad ..... Ginny has made the same mistake as John did. One Thomas Watson would NEVER ever make.
Well the board was just stunk up by the newest post indicative of more spam and virus laden links, Yahoo has to fix this someday. At least no political rants and nasty shots anymore.
Stock price is doing good, no bashers, no spam and apparently everyone is content. A good thing to see after all the carping, which I have contributed to, these troubled days.
A few weeks ago I bashed GS for a bad repair job, but time is due to give good words on a job well repaired on return of product. It was a Lenovo laptop for a customer, and just needed warranty repair of Windows 7 reinstallation, which GS did at no charge. It took a bit longer, perhaps 2 weeks really, but not only was it done right and well but their email communication on status was first rate. So I will give this much maligned group a thumbs UP on this one. Only fair to do so.
A good discussion. Any opinions on the new lineup of Xerox advertisements on Television? The ones with the super cute business lady mentioning all the unknown things Xerox does? They do seem smart and professionally saavy, but handling medicare claims is not a strongsuit of ACS. BTW - nope, not $12 by next Friday.
An old era ends, Rochester, home of the AS/400, is being shut down and manuf moved to Mexico. You go Ginny, keep moving those expensive American jobs out and bringing in cheap foreign labor. Gotta keep that shareholder value up at all costs, right?
I just picked up a Lenovo laptop from a private customer in Westchester County NY. He took his son's computer to Best Buy and had then perform diagnostics, and according to him they had to replace the hard drive. He gave it to me after turning it on, after BBY people deemed it OK and this is a disaster, does not even startup to Windows 7 - I do not know what they did here but to return a system to a customer IN THIS LOUSY CONDITION is shameful indeed. And if you wonder why repeat business does not exist for Geek Squad, well, this fellow is not coming back to their bench EVER.
Well, they generally re-organize staff OUT and re-hire in INDIA, ditching the local experts as soon as they acquire whatever brain matter they have before deep sixing those expensive American workers.
You always post this tripe on MONDAY, something has gone wrong with your autopost software. Please set your date right so you be an idiot in a proper way, this Thursday post just proves you are a damn fool.
I recently commended two ladies in the home furnishing and curtain department for really providing excellent customer service in 2012 when we purchases a ton of curtains and had them installed. They recently solved a little disaster with Hurricane Sandy damage too and again I commended them to the department head, they do JCPenny proud. I visited today to correct one part of a problem, again wonderful service but ... the bad was that the store was entirely deserted. I was sitting, waiting and looking around - nobody but nobody was around for a good part of the floor area. Very sad.
You have to forgive opy. He is an Aon shill through and through. Nothing Case ever does is wrong, stock price is the only reason for Aon to stay in business and bitter ex emps are obviously the only ones on this board who dare be critical of the firm. I ignore him