When is Best Buy as a whole going to learn that booming music does not make for a good experience for customers in their stores?
Where I live there are 4 Best Buy stores withing 15 miles of my home and I have basically given up on all of them because every time I go into them there is either music booming from the car audio section or the TV section or the backroom. All this happens during business hours and all it manages to do is make customers want to leave and take their dollar elsewhere.
JCP posts a huge loss with little to no guidance for the future. Would that not indicate to a commoner that buying stock and driving up the value will just lead to losing money?
Why s anyone investing in this company?
From Feb 2,2008
Circuit City’s chief lenders have raised the chain’s credit limit from $500 million to $1.3 billion under terms of a new loan agreement that went into effect Jan. 31.
Could the tide be turning again where customers want actual customer service not just a person pointing in the general direction of the item they are looking for?
In this time of a money crunch many people would rather spend 5 or 10 cents more for every dollar spent if they are treated well, the employees are knowledgeable, and the employees at least act like they enjoy their job.
Online competition is not the problem for Best Buy. They have several problems.
1. The customer service is at best bad. It reminds me of Circuit City before they went under. Placing 18-24 year old kids in all the departments is not going to help you sell.
2. The management seems like they are trying to avoid customers. I went to two Best Buys yesterday and at both places the managers looked like they were dancing just to avoid customers.
3. The store atmosphere is terrible. Again at both of the Best Buys I went to all I heard was "boom boom boom" coming from car audio. I could barely think.
Sentiment: Strong Sell
Oh no has the following finally caught up to Gamestop?
1. Bad customer service
2. Ripping off customers by low trade values
3. Severely underpaying employees
4. Pushing games like they are the end all be all before a single review
5. Hiring people that have no knowledge of the actual products
Aww too bad for Gamestop
I laugh because Gamestop is blaming the lack of quality games during the first quarter and in all reality the lack of games has nothing to do with their problems.
For me, each and every time I walk into a Gamestop I see 3 things:
1. Childish employees that goof around and could not careless about the customers until the customer walks up to the counter.
2. When the customer finally gets to the counter, they are harassed to pre-order a game or get Gamestops useless gamers card.
3. Gamestop screws people over on their trade ins and the people have figured out Gamestops scam.
I have not walked into a Gamestop in months because of these reasons. I buy my games from another store or I just download them.
I saw signs at my local Best Buy stating "now hiring" and if memory services Circuit City put out the same signs their stories before they went away a year later.
I worked for BBY years ago and they just stuck with the basics. TVs, VCRs (at the time), basic appliances and all the movie and cds.
I think they have expanded into too much product. If they would just cut down the number of SKUs and the number of brands, I think this would really help.