When you name your own price, they got rid of the text box to name your price and put in a non/intuitive light hued slide bar to adjust. They have you enter your information with the continue button thinking you are going to be taken to the price text box, but it executes your bid with the slide bar defaulted to the highest setting. Talked to Isreal and Lewis from customer service and said its a contract and nothing they could do about it. Pretty shady setup, but I got a nice room tonight. Lesson learned and they said they couldn't offer credits or do anything which I doubt. As a shareholder I hope they change that, it might be a quick win for now, but will turn people off to their service.