The problem is with their computer systems. They have no records of how the circuit is cross connected from the switch to your business if they did they would be able to re-activate the inside office equipment and your service would be back on in less than 10 minutes. This is what will happen now, a new service order will be issued with a brand new assignment including switch location and a brand new cable pair. A outside technician will be assigned you order the next day if you are lucky because you are a business if you were a residence customer you would be SOL. They will not call out a technician after hours to work on this issue because they don't want to pay call out pay even though it is their fault. The outside technician will arrive at your premise and identify your correct cable pair then report it back to the company. The company will then issue a new inside ticket to a Central Office Technician who will then identify where your old cable pair is attached to the switch and then he will report this connection back to the switch group who will then be able to re-program your existing connection. The outside technician will take 3 hours on this job, the C.O. technician will take 1 hour on this job. The customer service rep that you spoke with has time charged to the job as well as the provisioning group. After all is said and done there will be about 5 hours charged to this job on the inside at a loaded labor rate of over $100.00 per hour. And the rep was correct when she told you that this happens often. All of this service for $24.00 per month. Now you can better understand why FRP doesn't make money. If you calculate back in the initial time that was spent on the job during the initial installation they would have to keep you as a customer for 10 years to break even. I guess the bigger joke is that the investors want the dividend re-instated. HA, HA, HA, HA, HA.
Losing millions of dollars. Another great post bankruptcy quarter. FRP traded today at twice the average volume and is down over 3 percent. Today,s chart looks like it's on life support. How long can one run a company without showing a profit ???