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eBay Inc. (EBAY) Message Board

stoptheinsanity2000 1 post  |  Last Activity: Jan 9, 2015 7:29 AM Member since: Jul 21, 1999
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  • The customer asked us if he could return an item. We told him, no problem, just send the item back and he will receive a full refund including his original shipping. Well, apparently he wants us to pay his return shipping, even though our listing clearly states "BUYER PAYS RETURN SHIPPING", so now he opened a case? We offered a full refund according to Ebay's guarantee, apparently that doesn't matter, Ebay needs to review his claim for the return shipping? Why? Ebay shouldn't let the buyer open a case if we agreed to a full refund. WHAT IS THIS NONSENSE???? ...... and I suppose we will get a Defect for this too?

EBAY
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