the reason, or sellers return policy states in their Ebay listing. Example: We recently had a buyer file a claim as "Not as Described". He claimed the item he received did not match the listing because the packaging was slightly different. The Brand, model number and the item were the same, but due to manufacturer's variations there were differences in the packaging graphics. Ebay ruled in his favor and requires the seller (us) to pay for a return shipping label which Ebay will charge to our seller account. This new rule will make us, and many other sellers, re-think our selling strategy on Ebay. Also note: The buyer never contacted us. The buyer paid extra for one day shipping, which Ebay also requires refunding. We repeatedly emailed the buyer, providing links to the manufacturer's website, showing the item he received was indeed what we listed, but the buyer ignored us. When a buyer ignores the seller and goes directly to Ebay claims, more often than not, the buyer is a scammer. In this case, Ebay clearly rewarded the scammer.
This Board's owner (Sully) busted nothing!........His only response is either his "eBay store is doing great" or a question of whether someone is "actually selling on ebay"...not much of a repertoire. Apparently you are one of his alter egos who posts more smoke screen snow job Nonsense
Well, Ebay will continue to steer some people away from selling on their site, and other sellers will make adjustments. The two examples I gave are for retail items, "new in box". Very likely Ebay is trying to discourage us from selling these types of items, because their "Partners" sell the same items.
It seems there is an epidemic of buyers who file claims for petty reasons. Here are two examples. Example 1: Buyer files a claim "Item not received" after 5 days. This buyer had special shipping instructions which caused a delay a 2 day delay in order processing, he was notified, but could not bother to check the tracking status on the UPS site or ask us, when it would not show properly on the Ebay site. So he filed a claim, His item will be arriving tomorrow, but now he's blocked. Example 2: Buyer files a claim, two weeks after he received his order, claiming "Not as Described" He says the product packaging appears different than in the picture on Ebay. The item is the same, same brand name just different graphics on the packaging This was a computer cable. He is now on the block list......all the funds for both orders have been placed on hold by Paypal and will stay on hold for two weeks...... and of course.....our sales have fallen off a cliff again!