NEW YORK and PARIS, April 7, 2015 /PRNewswire/ -- Accenture (NYSE : ACN) and
Alcatel-Lucent (Euronext : ALU)(Paris : ALU)(NYSE : ALU) have today announced a
four-year agreement with Telefónica to deploy Alcatel-Lucent's Motive Customer
Experience Management software for Telefónica residential customers in European and
Latin American countries. As a result, customers will gain more control over their
broadband experience, including self-help tools to reduce calls to customer care and
shorten resolution times.
The agreement results from the strategic alliance formed by Alcatel-Lucent and Accenture
in September 2014
to help communications service providers (CSPs) and large enterprises implement
integrated ultra-broadband solutions to address the challenges of rising costs and
increased data consumption caused by high demand from digital customers and
applications. Through a combination of Alcatel-Lucent's CEM products and Accenture's
systems integration and transformation capabilities, Telefónica will expand the
capabilities of its customer care centers.
As part of Telefónica's strategy to simplify its processes and platforms, this
transformation will provide Telefónica personnel with greater visibility of the network,
in addition to new tools for agent-assisted, consumer self-help, field
technician-assisted and proactive customer care to enhance customer service to more than
100 million subscribers.
Together, Accenture and Alcatel-Lucent will enable Telefónica to improve the end-to-end
customer experience across mobile data, mobile voice, IPTV, high-speed Internet, cable,
satellite and voice services, allowing Telefónica's customers to troubleshoot and manage
their digital experiences through devices such as mobile phones, laptops and IP set-top
boxes, via Telefónica web portal and apps.
La technologie LTE d’Alcatel-Lucent sera déployée dans 40 villes de 12 provinces chinoises, au fur et à mesure de l’attribution des licences FDD-LTE.
Paris (France) et Shanghai (Chine), 30 mars 2015
Alcatel-Lucent (Euronext Paris et NYSE : ALU) a été retenu par China Telecom comme l’un de ses trois principaux fournisseurs pour déployer des services très haut débit mobile à travers la Chine, tandis que l’opérateur met en œuvre une nouvelle technologie pour renforcer la performance de son réseau et satisfaire un nombre croissant d’abonnés qui attendent la vitesse, les capacités et l’efficacité supplémentaires offertes par le LTE.
China Telecom – qui compte actuellement près de 186 millions d’abonnés mobiles – se prépare à étendre ses services dans des régions de Chine qu’il couvre déjà et d‘autres qu’il ne couvre pas encore, après l’attribution des licences FDD-LTE complètes par le gouvernement. Grâce à cette extension, l’opérateur pourra faire face à l’explosion de la demande en contenus de données et vidéo à hautes performances.
Selon les termes du contrat, Alcatel-Lucent contribuera à l’extension du réseau FDD-LTE de China Telecom et fournira son portefeuille de réseau d’accès radio 9926 eNodeB RAN (Radio Access Network) et de services au premier semestre 2015.
Le réseau couvrira 40 villes de 12 provinces, dont Shanghai et Suzhou, qui affichent le PIB le plus élevé du pays.
La technologie 9926 eNodeB d’Alcatel-Lucent comprend une unité de bande de base numérique et une plateforme RF (radiofréquences), grâce auxquelles les opérateurs peuvent utiliser plus efficacement leurs bandes de fréquences et gérer sans difficulté les accroissements de couverture et de capacité. Les déploiements sont plus simples et les opérateurs disposent d’une flexibilité accrue pour s’adapter plus rapidement à l’évolution des demandes.
Ce déploiement aidera China Telecom à étendre la couverture et la capacité de son service LTE. Il intervient après un premier contrat
Orange SA Tuesday said it would invest more than #$%$15 billion ($15.87 billion) into its networks over the next four years as part of the French telecom operator’s new strategic plan aimed at reviving sales growth and profitability after years of decline.
Orange said it would invest in improving the quality of its networks and customer services and boost new revenue streams such as connected devices and mobile payment services.
One objective of Orange’s plan is to triple average data speeds on both its fixed and mobile networks by the end of 2018 compared with 2014.
At Mobile World Congress next week, Qualcomm will unveil its first 4G silicon designed to tap the 5 GHz unlicensed airwaves used by Wi-Fi. The technology is called LTE-Unlicensed, and it’s becoming a bit of a sore point with the Wi-Fi industry, which feels the mobile carriers are encroaching on its turf. But Qualcomm and other mobile network vendors look to making the event in Barcelona a big showcase for the technology.
Specifically Qualcomm is announcing a new radio transceiver for mobile devices that can pick an LTE signal out of the 5 MHz band. It’s the only upgrade that current mobile devices sold in the U.S. need to access an LTE-U network (Europe and parts of Asia have further requirements). Qualcomm has also developed a new baseband chip for small cells – miniature base stations used indoors or in high-traffic areas – that can cobble together LTE transmissions in both the unlicensed and licensed bands, said Mazen Chmaytelli, senior director of business development at Qualcomm.
Qualcomm owns Atheros, a Wi-Fi chip maker. Creating a technology that would purposely disable or undercut the performance of its other commercial products just isn’t in Qualcomm’s best interests, Chmaytelli said. Much of the development work Qualcomm has done so far on LTE-U has been on ensuring mutual co-existence with Wi-Fi, Chmaytelli added.
Alcatel-Lucent and Qualcomm are planning a trial for the second half of the year that would put Qualcomm’s new chipset into Alcatel-Lucent’s small cells. Plus we could see several carriers announce their own trials at MWC. The first LTE-U capable handset or modem, however, probably won’t make it into the market until 2016
an RFP for IP and optics and there will, most likely be an RFP for wireless.
When do you expect these contracts to be handed out?
For IP-optics, the time line given is roughly a year. I have been impressed by the sense of urgency of the government. Your country has clearly realised that you may be lacking roads, railways, but focusing on the next 10 to 15 years, what matters is the digital infrastructure, and I have a feeling that your country wants to leap forward to digital infrastructure.
Do you regret losing out on a contract like the managed services one with Reliance CommunicationsBSE ?
No regrets, whatsoever. My previous team had taken a few contracts—probably 15—which were heavily money losing contracts. So we had to stop or renegotiate those contracts in order to make the business profitable again. That ended in the past few months, which means we have reset our base; our revenue has declined sharply but now it is profitable.
How crucial is India to Alcatel-Lucent's revival plan?
India is one of the most important countries for us. We have decided to leverage India much more than in the past in terms of R&D capabilities, software development. So, we have more than 2,500 R&D people in India. We intend to grow our R&D resources in Chennai, Bengaluru and Delhi. India is the only place in the world where we are growing in terms of R&D people.
Can you give some examples of leveraging India more?
We have outsourced our R&D capability in legacy type of technologies such as wireless, 2G & 3G to HCL. Roughly, we had 600 people shift (to HCL), but all this space gets filled with all the hiring and the additions we are doing in parallel, so we were in the same order of 2,500 plus as before. Even HR, finance, IT have been outsourced in a big deal with Accenture and most of it has been off-shored to India ..
What do you mean by re-setting India operations?
Alcatel-Lucent plays in three major areas: innovation through R&D; leveraging India's R&D capabilities, outsourcing services and repositioning vis-a-vis service providers. So, we have also been able to strengthen our position with the defence ministry where we are providing wireless type of business as well as optics transmission and we expect to extend more, whether it is transport, whether it is utility, it is transport, whether it is utility, whether its financial institutions. That's just early days in that space.... but that's where we want to go. In terms of manufacturing, I will speak to OEMs (original equipment manufacturer) like Flextronics too see what could be done (manufactured) in India.
Have you discussed with the government how you can contribute to 'Digital India'?
Yes, we have discussed extensively around NFS (network for spectrum), for the national broadband initiative. So now we are taking part in some of the RFP (request for proposals). In the defence area, they have already floated the RFP for the NFS side, an RFP for IP