I disagree..the better CEO was Jim Kelly, don't forget George Lamb. These guys were operators who came up through the ranks, back when it was a partnership. Wasn't it Oz who brought in Atlanta consulting with all that empowerment stuff where drivers would dispatch themselves and other drivers would look after cost. We were told to read "Flight of the Buffalo" and quote Demming. Basically gave the ship away. I was in a division meeting once and was asked how Demming applied to us..I said what we need here is less Demming and more Casey". My fellow Ctr Mgrs thought that was good!
So what were our operation managers saying to Davis? It was so obvious to all that we were going overboard in hiring extra feeder and package car drivers, not to mention some of the additional hub sorts. I had a ground delivery on Black Friday and was shocked to see my driver with a helper! I asked her what in the world is this? She said yea, I know they told us all to take the helpers and be back in 8 hrs. A premium pay day. Point is was everyone afraid to "council" Davis on the finer points of peak? Was the emperor wearing no clothes?
Agreed. Met Kurt in 1982 in SBTS. Still have the notes from his IE presentation. Shared those notes with new supervisors getting them ready their SBTS preschool. He seemed knowledgeable and enthusiastic then and of course made an impression on me.
Don't know if 87.3% is good, but I can remember when I was in the center I needed to be 97% or better on all internal audits. When is the retirement's plan report back...you know the one where they review all their action plans for anything below MAR.