PALO ALTO, Calif., April 7, 2014 /PRNewswire/ -- Deliv today announced it has been chosen as a same-day delivery vendor for 1-800-FLOWERS.COM® and, its affiliated gourmet food brands, and their network of BloomNet florists across the U.S. commencing with a pilot in the San Francisco Bay Area. The relationship is part of 1-800-FLOWERS.COM®'s mission to continue to offer high quality products and consistent delivery services for both their florists and customers.
Using Deliv, 1-800-FLOWERS.COM® will enhance its same-day delivery service in several ways including the use of Deliv's proprietary technology for an upgraded delivery experience.
Deliv works directly with its retailers and partners to add the Deliv "same-day delivery" option into their checkout process, whether it's online, mobile or in retail stores. The direct relationship between the retailer and shopper is maintained, with no need to redirect retailer's customers to a third party to transact and arrange same-day delivery.
"1-800-FLOWERS.COM® is the latest iconic brand to entrust Deliv with the mission of ensuring its products are hand delivered to each and every customer with quality and care," said Daphne Carmeli, CEO of Deliv. "1-800-FLOWERS.COM® is globally renowned so we are delighted to have been chosen as a same-day delivery provider to extend and enhance its brand."
"With flowers and gourmet food gifts, it's about delivering smiles to our customers. We are excited to enhance our same-day delivery services with a fast, reliable, game-changing delivery service and Deliv is a clear option for supplementing the quality and flexibility that our customers and florists have come to expect," said Chris McCann, President of 1-800-FLOWERS.COM®.
Deliv drivers are customer service and sales focused professionals. They receive delivery tasks via GPS enabled smartphones. Each delivery may be rated by customers so the platform is able to prioritize the allocation of jobs to those with the highest ratings, ensuring a white glove consumer experience. Managing a community of these on-demand drivers across the country, the Deliv platform incorporates smart routing and full transparency including the ability for shoppers to watch their delivery on a map in real time from pick-up to their desired destination.
Deliv is a crowdsourced, same-day delivery service that extends the reach of omnichannel retailers and helps them enhance their customer experience by giving customers the choice to receive their items whenever and wherever they want. Deliv allows retailers to offer their customers a same-day delivery option as they shop from their website, mobile app or from their physical brick and mortar store. By simply adding the Deliv same-day delivery option into their existing checkout process, the retailer preserves the customer shopping experience, fulfills orders from inventory from their local brick and mortar stores all while maintaining ownership and data from each customer transaction.
Deliv has partnered with nearly 100 national and regional retailers, as well as the nation's four largest mall operators, who manage nearly 800 malls across the country. Deliv is headquartered in Palo Alto, California, and is backed by some of Silicon Valley's leading venture capital firms. For more information, visit www.deliv.co.
About 1-800-FLOWERS.COM, Inc.
1-800-FLOWERS.COM, Inc. is the world's leading florist and gift shop. For more than 35 years, 1-800-FLOWERS® (1-800-356-9377 or www.1800flowers.com) has been helping deliver smiles for our customers with gifts for every occasion, including fresh flowers and the finest selection of plants, gift baskets, gourmet foods, confections, candles, balloons and plush stuffed animals. As always, our 100% Smile Guarantee backs every gift. 1-800-FLOWERS.COM® has been honored in Internet Retailer's "Hot 500 Guide" for 2013. 1-800-FLOWERS.COM® was recognized for our mobile site with a Gold Award in the Ecommerce/Shopping category of the 2012 Horizon Interactive Awards. 1-800-FLOWERS.COM® was also rated number one vs. competitors for customer service by STELLAService in 2011 and named by the E-Tailing Group as one of only nine online retailers out of 100 benchmarked to meet the criteria for Excellence in Online Customer Service in 2011. The Company's BloomNet® international floral wire service (www.mybloomnet.net) provides a broad range of quality products and value-added services designed to help professional florists grow their businesses profitably. The 1-800-FLOWERS.COM® "Gift Shop" also includes gourmet gifts such as popcorn and specialty treats from: The Popcorn Factory® (1-800-541-2676 or www.thepopcornfactory.com); cookies and baked gifts from Cheryl's® (1-800-443-8124 or www.cheryls.com); premium chocolates and confections from Fannie May® confections brands (www.fanniemay.com and www.harrylondon.com); gift baskets and towers from 1-800-Baskets.com® (www.1800baskets.com); incredible, carved fresh fruit arrangements from FruitBouquets.comsm (www.fruitbouquets.com); wine gifts from Winetasting.com® (www.winetasting.com); top quality steaks and chops from Stock Yards® (www.stockyards.com); as well as premium branded customizable invitations and personal stationery from FineStationery.com® (www.finestationery.com). The Company's Celebrations® brand (www.celebrations.com) is a source for creative party ideas, must-read articles, online invitations and ecards, all created to help people celebrate holidays and the everyday. 1-800-FLOWERS.COM, Inc. is involved in a broad range of corporate social responsibility initiatives including continuous expansion and enhancement of its environmentally-friendly "green" programs as well as various philanthropic and charitable efforts. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
- Professional Services
- Consumer Discretionary
- customer service