CAMPBELL, CA--(Marketwired - Aug 20, 2013) - 7, the intuitive customer experience company, today announced that the company's Vivid Speech product (previously named Visual Speech) won a Star Performer Award from Speech Technology magazine. Vivid Speech is a multimodal solution that transforms interactive voice response (IVR) experiences into HTML 5 mobile web experiences without the extra step of downloading an app. Vivid Speech makes customer service fast and easy by combining speech, touch, and visual display to simplify complex and information-rich tasks. Vivid Speech uses prediction to enhance the customer experience and deliver business results.
According to Speech Technology Magazine, 7 earned the Star Performer recognition for the technological achievements following the recent acquisition of Voxify and its partnership with Microsoft, both which took place within the last year.
"We are thrilled to be recognized by Speech Technology Magazine for Vivid Speech; this award ultimately confirms for us that our product is making complex interactions fast and easy for consumers," said PV Kannan, founder and CEO of 7. "The world has changed and consumers are constantly using multiple channels to complete transactions. The enterprise must adapt and offer interactions that are dynamic, unique, and contextually relevant. Enterprises must offer an omnichannel experience."
7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world's leading companies. 7's platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise's web, mobile, chat, social, and phone channels. It's all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. 7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. 7 is noted by Forbes as one of America's Most Promising Companies. 7 is a trademark of 24/7 Customer, Inc. 7 is based in Campbell, California. For more information, visit: www.247-inc.com.
7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.