Anglian Water Selected as a Finalist for the National Customer Service Awards 2009

Largest UK Water Utility Improves Customer Service Performance by 33% in Part due to the Implementation of ClickSoftware's Solutions

• Press Release
• Source: ClickSoftware Technologies Ltd
• On 9:26 am EDT, Tuesday October 13, 2009

BURLINGTON, Massachusetts, October 13 /PRNewswire-FirstCall/ -- Anglian Water, the largest geographical provider of water services to England and Wales, working together with ClickSoftware Technologies Ltd. (NasdaqGS: CKSW - News), the leading provider of workforce management and service optimization solutions, has been selected as a finalist in The National Customer Service Awards 2009 for the Field Service Management category.

Since embarking on a program of operational enhancements, Anglian Water has improved its customer service performance by 33 percent and sits at the top of regulator Ofwat's overall performance assessment for water supply, sewerage services and customer services.

Anglian Water has 80,000 kilometer long water and wastewater networks that require constant maintenance and investment. ClickSoftware has enabled the company to better understand the implications on human resources when planning infrastructure improvements and reactive calls for issues such as leaking pipes across this network. The solution has helped Anglian Water allocate the right staff, with the right skills, at the right time to improve the quality and efficiency of the services it delivers to its customer base.

Simon Morris, Vice President of Global Marketing at ClickSoftware commented, "Anglian Water are setting leading standards for service performance in the water industry and we are very pleased that they have been shortlisted for the National Customer Service Awards. It is good news for everyone involved that the hard work that Anglian Water and ClickSoftware put into this project is being formally recognized in these prestigious awards."

The National Customer Service Awards program was launched in 1999 to promote excellence, best practice and innovation in customer service. The Awards recognize the most important customer service activities and are open to entries from a broad spectrum of organizations, from the private and public sector.

About Anglian Water

The Anglian Water region is the largest geographical territory of any water company in England and Wales. It stretches from the Humber to the Thames estuary and from Buckinghamshire to the east coast. Our 80,000 kilometer long water and wastewater networks require constant maintenance and investment.

The region is one of the driest in the country, receiving just 600 millimeters of rain each year, a third less than the national average. Water efficiency and effective leakage control is therefore vital to Anglian Water.

The region is typically flat and low-lying. Approximately a quarter of it is below sea level. Without the benefit of gravity, Anglian Water has to rely on pumping, which uses a lot of energy.

Because of the size of the region, it operates 1,250 water and wastewater treatment works. This is around a quarter of all those in England and Wales.

Anglian Water owns 18 reservoirs. Its largest, Rutland Water, is approximately 12.6 square kilometers, making it one of the largest man-made reservoirs in northern Europe.

About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 130 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1(781)272-5903 or +1(888)438-3308, or visit http://www.clicksoftware.com.

    Contacts: Joanna Giannotti
    ClickSoftware, Inc.
    +1781-272-5903 x2235
    joanna.giannotti@clicksoftware.com

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