Genpact Opens New Remote Operations Center in Hyderabad, India

Leverages Company’s latest Remote Infrastructure Management delivery system – RIMnexgen^SM – to provide end-to-end IT infrastructure services to global enterprises

• Press Release
• Source: Genpact
• On 9:22 am EDT, Wednesday October 21, 2009

NEW YORK--(BUSINESS WIRE)--Genpact (NYSE: G - News), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced the opening of its Remote Operations Center (ROC^SM) in Hyderabad, India. The state-of-the-art center will utilize Genpact’s remote infrastructure delivery system, RIMnexgen^SM, to provide uninterrupted, secured application and infrastructure monitoring and support services to clients worldwide. Genpact has been able to reduce its clients’ infrastructure management budgets by over 25 percent leveraging its RIMnexgen^SM approach.

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Mr. Pramod Bhasin, President and CEO, Genpact said, “Businesses across the world are increasingly reliant on IT services to support their strategic business initiatives. Process maturity, best in class service, high levels of automation and cost efficiencies are paramount in successful IT services management. Genpact’s new Remote Operations Center (ROC^SM) at Uppal, Hyderabad, allows us to optimally manage our clients’ end-to-end IT Infrastructure remotely, helping them achieve their business objectives.”

“Our center has been designed understanding the need for businesses to manage their IT Infrastructures in a secure and compliant environment and the desire to leverage on-demand expertise,” said KNK Venkataraman, SVP and Business Leader, Genpact. “The new ROC^SM represents our commitment to delivering business and strategic value to our clients, by combining process excellence and technical competence with operational and business insights”.

The ROC^SM is equipped with state-of-the-art features including bio-metric enabled physical security, virtualized desktops that provide high system security, mistake proofing tools and touch screen phones that can function as additional monitoring systems.

The ROC^SM will offer significant business benefits to clients, which include availability of on-demand expertise, improved return on investment (ROI) on IT investments and reduced total cost of ownership (TCO) for monitoring and management of IT Infrastructure. The ROC^SM affords optimized resources to deliver increased business value, flexibility in managing IT Infrastructure, risk mitigation, an effective and optimized portfolio of third party contracts, round the clock global delivery for IT Infrastructure, and continuous improvements in service levels. Business outcomes will be measured by assessing metrics that include Process Automation Index (PAI) and Client Maturity Improvement (CMI).

About Genpact

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes. Genpact operates service delivery centers in China, Guatemala, Hungary, India, Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania, South Africa, Spain and the United States. For more information, see our website at: www.genpact.com.

Anita Trehan (Genpact Media Relations)
anita.trehan@genpact.com
+91 (98) 1110 0223
or
Sadaf Khan (For Genpact - India)
sadaf.khan@bm.com
+91 9899309389
or
Adam Pratt (For Genpact - US)
apratt@stantoncomm.com
+1 (202) 223 4933