NSTAR Applauds Employees During National Customer Service Week

• Press Release
• Source: NSTAR
• On 10:09 am EDT, Monday October 5, 2009

BOSTON--(BUSINESS WIRE)--NSTAR is joining companies across the country this week in celebrating National Customer Service Week by saluting employees for the outstanding work they do throughout the year. Customer Service Week celebrations are marked by daily events and activities including special recognition of exemplary employees, theme days and the awarding of prizes. NSTAR has three-thousand employees in Massachusetts, all committed to making sure customers can depend on reliable service around-the-clock.

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“Every day, NSTAR employees quietly go about the business of delivering great customer service,” said NSTAR Vice President of Customer Care Penni Conner. “The National Customer Service Week celebration is a great way for us to not-so-quietly let those employees know what a wonderful job they do.”

The hard work and dedication of NSTAR’s front-line workers have led to numerous customer service improvements in recent years. Among them are:

• 86 percent of all customer calls are now answered within 30 seconds
• A new state-of-the-art phone system is in place, complete with speech and location recognition and the ability to automatically send important service information to customers
• On average, customers now go nearly 16 months without any type of service interruption
• When power does go out, it is restored in an average time of less than 80 minutes
• 99 percent of all customer meters are read on time

Throughout the week, NSTAR managers will recognize individual employees who have gone above and beyond in their service to customers. Following a kick-off breakfast, the week will also be marked by daily raffles that benefit local charities and daily themes.

NSTAR is the largest Massachusetts-based, investor-owned electric and gas utility. The company transmits and delivers electricity and natural gas to 1.4 million customers in Eastern and Central Massachusetts, including more than one million electric customers in 81 communities and 300,000 gas customers in 51 communities. For more information, visit www.nstar.com.

NSTAR
Caroline Allen, 617-424-2460
or
Michael Durand, 508-441-5831
or
Evening and weekends, 617-541-7888