Aberdeen Group Publishes Customer Experience and Service Management Research

Research Examines Improving the Field Service Organization With Mobile Technology

Marketwired

BOSTON, MA--(Marketwired - Jul 10, 2013) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of a new research report by Aly Pinder, Jr., Research Analyst for its Customer Experience and Service Management research practice.

The "Mobile Field Service 2013: Online and On the Move" research report by Aly Pinder, Research Analyst, Customer Experience and Service Management at the Aberdeen Group, highlights how Best-in-Class service and organizations have looked to mobile tools to improve field service workforce productivity, first-time fix, and SLA compliance. These top performers not only look to mobile technology to improve operational efficiency but also to drive improved visibility and insight into customers, products, parts, and technicians. This report details a path for service organizations to improve the field service organization through the use of mobile technology. To obtain a complimentary copy of the report visit: http://www.aberdeen.com/Aberdeen-Library/8554/AI-mobile-field-service.aspx.

Other recent research reports from Aly Pinder, Jr. include "Service Parts Management 2013: Align Planning and Forecasting with Efficient Resolution" and "Voice of the Customer: Empowered Customer Bring a Wealth of Business Insight".

About Aberdeen Group, a Harte-Hanks Company
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000+ benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (NYSE: HHS) -- is the trusted advisor to global technology markets, providing corporations with insights that drive IT decisions. Aberdeen's independent, fact-based research and market intelligence is used by the Fortune 1000, Global 500, and Software 500.

Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America. 

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Boston, Massachusetts 02210-1928
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www.aberdeen.com

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