Blue Assistance, a subsidiary of Reale Mutua Assicurazioni Group the largest Italian mutual insurer, has selected Accenture (ACN) to provide back office and IT services under a multi-year agreement designed to help support and expand its health insurance assistance services business in Italy.
Accenture will manage a range of back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement and supplier payment processes. Accenture will also provide development, implementation and ongoing maintenance services for Blue Assistance’s IT applications that support these operations.
The two companies have also signed a multi-year collaboration agreement to jointly promote Blue Assistance’s new offering – “FullCare – High Quality Assistance.” – which administers health care assistance services for insurers and other companies. Under the collaboration agreement, Blue Assistance and Accenture will establish sales and support teams with members from both companies to jointly promote health care assistance services to insurers, health funds, mutual aid societies and other companies. The new offering leverages Accenture’s leading service capabilities in the pension funds market in Italy and Blue Assistance’s extensive experience in health care assistance services, to deliver enhanced health care services and better address the needs of the Italian market.
Luca Filippone, Blue Assistance’s Managing Director, said: “We truly believe in the strength of this collaboration: we have combined the expertise and distinctive characteristics of both Accenture and Blue Assistance to achieve a shared strategic and commercial approach in the health services and assistance market. The outcome is a unique offering characterized by market competitiveness and high quality services that we will jointly promote and deliver.”
“In the promising yet competitive arena of health insurance, achieving high quality, cost-effective delivery of services is critical,” said Daniele Presutti, global managing director of Accenture Life Insurance Services. “Blue Assistance shows foresight and vision in its strategy to scale up its capabilities through outsourcing with Accenture, while keeping the focus on its core competencies as an industry leader. We are proud to bring process and technological innovation to this important market in Italy, by enabling Blue Assistance to improve their operational performance, while focusing on growing their business and continuing to deliver excellent service to clients.”
Accenture is a global management consulting, technology services and outsourcing company, with 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.
Accenture Life Insurance Services is a business service within Accenture’s Financial Services operating group that combines Accenture’s capabilities in management consulting, technology and business process outsourcing to provide life and annuity insurers with an industry based, end-to-end solution. Its services are designed to help insurers reduce costs, manage risk and accelerate profitable growth, by improving their product development, policy administration and distribution, and consolidating and modernizing their technology platforms.
About Blue Assistance
Founded in 1993, Blue Assistance has secured a leading position in services and assistance sector focusing on people, families and their property. During its 20-year presence on the market, the Company has deeply specialized in consulting, strategic design and tailor-made services for claim management and assistance in health domain addressing to Insurers, Health Funds, Mutual Aid Societies and Brokers, while constantly supporting them handling relationships with their own customers. Blue Assistance manages today over 1.500 health and assistance products. The Company’s high quality services and performances are assured by outstanding corporate assets such as the networks of select professionals and facilities, its own internal multi-specialized medical staff and the Call Center operating 24/7, 365 days a year.
- Health Care Industry