WASHINGTON (AP) -- The government is fining Allegiant Air $100,000 for mishandling complaints about access for disabled passengers and violating rules on advertising its prices.
Allegiant will pay $50,000 up front, but the rest will be forgiven if the airline follows federal rules for a year.
The U.S. Department of Transportation said Wednesday that Allegiant failed to record all the complaints it received on passenger access in 2009 and 2010, and that it responded to some passengers with phone calls instead of in writing as the government requires.
The airline said phone calls allow for more discussion and sometimes a quicker resolution of a complaint.
The Transportation Department also said Allegiant's online ads touting free flights to Las Vegas failed to mention that customers would have to pay fees and taxes.
The airline said federal rules on disclosing taxes and fees for free flights were unclear and no consumers complained.
The airline is owned by Allegiant Travel Co.
There are no comments yet