PHILADELPHIA, PA--(Marketwired - Jun 25, 2013) - Alteva (
"Alteva's UCaaS services are easy-to-use and enable our management to use recorded calls as training tools to dramatically improve customer service quality and training," states Joseph Bennett, IT Manager at PTR Baler and Compactor. "Alteva's Archive and Call Center solutions make us more efficient while ensuring quality of service."
Alteva Archive includes call recording and archiving in secure, authenticating cloud storage. It allows for administrative-only access or both administrative and employee access. The entire Alteva Archive solution is in compliance with both the SEC and FINRA, and all data collected is admissible in court.
"Our Archive service differs from other common hosted call recording solutions based on its unique packet routing technology that determines the proper calls to be recorded," comments William (Bill) Birnie, Executive Vice President & Chief Marketing Officer at Alteva. "Our Archive and Advanced Call Center solutions work together seamlessly to improve communications from top to bottom."
To learn more about Alteva Archive and Advanced Call Center solutions, visit http://www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or call 877-258-3821.
About PTR Baler & Compactor Company
PTR is recognized as the source of high quality products and is backed by an Industry Leading Warranty. Our balers and compactors are manufactured for Safety, Long Life and Lowest Total Cost of Ownership. We are dedicated to the mission of providing our customers the best value in balers, compactors, and nationwide service in our industry. (http://www.ptrco.com/)