Alteva UCaaS Improves PTR Baler and Compactor Customer Service, Training and Call Management

Alteva's Unified-Communications-as-a-Service (UCaaS) Solution Enables Increased Call Recording Features, Functionality, Evaluation and Management Tools

Marketwired

PHILADELPHIA, PA--(Marketwired - Jun 25, 2013) - Alteva (NYSE MKT: ALTV), a premier provider of hosted Unified-Communications-as-a-Service (UCaaS), announces that PTR Baler and Compactor Company, a provider of balers and compactors that are manufactured for safety, long life and lowest total cost of ownership, has chosen Alteva's Unified-Communications-as-a-Service (UCaaS) solution suite to enhance the company's communications capabilities. This UCaaS suite includes Alteva Archive, an advanced call recording service that enables PTR to best support its customers and train its employees; and Alteva's Advanced Call Center solution that provides enhanced call routing features and functionality.

"Alteva's UCaaS services are easy-to-use and enable our management to use recorded calls as training tools to dramatically improve customer service quality and training," states Joseph Bennett, IT Manager at PTR Baler and Compactor. "Alteva's Archive and Call Center solutions make us more efficient while ensuring quality of service."

Alteva Archive includes call recording and archiving in secure, authenticating cloud storage. It allows for administrative-only access or both administrative and employee access. The entire Alteva Archive solution is in compliance with both the SEC and FINRA, and all data collected is admissible in court. 

"Our Archive service differs from other common hosted call recording solutions based on its unique packet routing technology that determines the proper calls to be recorded," comments William (Bill) Birnie, Executive Vice President & Chief Marketing Officer at Alteva. "Our Archive and Advanced Call Center solutions work together seamlessly to improve communications from top to bottom."

To learn more about Alteva Archive and Advanced Call Center solutions, visit http://www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or call 877-258-3821.

About Alteva

Alteva (NYSE MKT: ALTV) is a premier provider of hosted Unified-Communications-as-a-Service (UCaaS) that significantly enhances business productivity and efficiency. Alteva's UCaaS solution integrates and optimizes best-in-class cloud-based technologies and business applications to deliver a comprehensive voice, video and collaboration service for the office and mobile workforce. Alteva is committed to delivering meaningful value to our customers through a consistent, high quality and unified user experience across multiple devices, platforms and operating systems. These attributes have positioned Alteva as a leading hosted communications provider and the partner of choice for a growing number of business customers nationwide and internationally. To learn more about Alteva, please visit www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or LinkedIn.

About PTR Baler & Compactor Company

PTR is recognized as the source of high quality products and is backed by an Industry Leading Warranty. Our balers and compactors are manufactured for Safety, Long Life and Lowest Total Cost of Ownership. We are dedicated to the mission of providing our customers the best value in balers, compactors, and nationwide service in our industry. (http://www.ptrco.com/)

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