ST. LOUIS, Nov. 5, 2013 /PRNewswire/ -- Amdocs (DOX), the leading provider of customer experience systems and services, today announced a five-year extension of its relationship with True Corporation (True), the only quad-play provider in Thailand, for ongoing support and development of True's convergent billing platform. The extension follows Amdocs' successful deployment of convergent billing at True for the support of innovative, personalized bundled offerings designed to enhance the customer experience and increase operational efficiencies. True has also selected Amdocs for a project to enhance the company's enterprise billing capabilities.
The Amdocs convergent billing solution allows True to charge for any combination of services in a simple, all-inclusive bill, and supports the bundling of services across all lines of business, reducing time to market for innovative new services and improving the customer experience. With the new enterprise billing enhancement, True will be able to offer its corporate customers new features, such as pooled allowances that enable the sharing of allowances between units in a given organization. Corporate customers will also be able to set maximum limits on shared allowances, send SMS alerts to preferred contacts in the corporate hierarchy and distribute their charges between the different units within the organization.
"Amdocs has helped us become a one-stop-shop for all the communication services a customer needs, be it a mobile phone, a landline phone, Internet access, digital TV services or any combination," said Khun Pichit Thanyodom, chief information officer at True. "With constant changes in market demands and rising customer expectations, we wanted to continue to benefit from Amdocs' wealth of experience and expertise in enhancing and improving our enterprise billing capability, in addition to supporting the significant rise in our postpaid customers."
"The Amdocs solution enables True to deliver innovative, converged and tailored service bundles, and with the enhanced enterprise billing features, True's corporate customers will enjoy greater flexibility and efficiency, thereby improving the customer experience and customer loyalty with all its end users," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "And, by providing customers with a single, integrated bill for all services, True is able to reduce total cost of ownership and improve operational efficiencies."
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For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 20,000 employees serve customers in more than 70 countries.
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Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12, May 16 and August 12, 2013.
- Professional Services
- True Corporation