American Water Resources Reminds Homeowners to Dial 811 Before You Dig

Business Wire


On August 11, American Water Resources, a partner of Metro Water Services (MWS) in providing Service Line Protection to MWS customers, wants to remind Nashville homeowners to call 8-1-1 prior to any digging project to have underground utility lines marked. The 8-1-1 phone number, used in all 50 states and the District of Columbia, helps consumers access a free service that will identify and mark underground utilities, so that unnecessary outages in critical services can be avoided.

By calling 8-1-1 three days before digging, homeowners and contractors will be connected to a local One Call Center, which then notifies the appropriate utility companies of the intent to dig. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both.

“On August 11 and throughout the year, American Water Resources reminds homeowners to ‘dial before you dig’ and call 8-1-1 to reduce the risk of striking an underground utility line,” said Malcolm Conner, president of American Water Resources. “We know it only takes one accident to create major damage to a service line and many homeowners are unaware they are responsible for the maintenance of these service lines until they experience a service line problem.”

Every digging project, no matter how large or small, warrants a call. Installing a mailbox, building a deck, planting a tree and laying a patio are examples of digging projects that should prompt an 8-1-1 call. Visit the One Call website at for more information about safe digging practices. “It’s a free call and a free service for homeowners – a great price for safety,” said Conner.

The depth of utility lines can vary for a number of reasons, such as erosion, previous digging projects and uneven surfaces. Utility lines need to be properly marked because even when digging only a few inches, the risk of striking an underground utility line still exists. According to the Common Ground Alliance, an underground utility line is damaged during digging projects every three minutes nationwide.

About American Water Resources

American Water Resources (AWR) is a provider of Water Line Protection, Sewer Line Protection and In-Home Plumbing Emergency Programs to homeowners in 43 states and Washington, D.C., and currently services over 1.3 million contracts. AWR has been providing protection programs for more than 13 years, earning both a 93% Customer Service Quality Rating nationwide and an A+ Rating from the Better Business Bureau. AWR also provides its Service Line Protection Programs to homeowners through municipal partnerships with the New York City Water Board, Nashville Metro Water Services and others. AWR is a subsidiary of American Water, the largest publicly traded U.S. water and wastewater utility company. For more information, visit the American Water Resources website at

About American Water

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,600 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 40 states and parts of Canada. More information can be found at

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American Water
Denise Venuti Free
External Communications Manager


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