Apple CEO Tim Cook told customers he is "extremely sorry for the frustration" the launch of Maps caused in a letter to customers posted on the company's website. Cook stated, "At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment." Cook suggested customers try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google (GOOG) or Nokia (NOK) maps, while Apple works on improving its service.
- Technology & Electronics