MIRAMAR, Fla., June 3, 2013 /PRNewswire/ -- Arise Virtual Solutions Inc. announced today that TMC has named Starmatic™, the company's patented IP-based workforce management solution, as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine. The prestigious award honors companies that have produced innovative, 'Best in Class' IP contact center solutions in the past 12 months.
Starmatic™ combines IP and telephony networks with state-of-the-art mapping and scheduling software to create a one-of-a-kind agent management tool. Starmatic™ originated from Arise's need to route calls to thousands of dispersed locations and manage resource levels in real-time to meet the fluctuating customer care needs of its clients. Since that time, it has become a best-in-class example of how to provide customers with world-class service. Arise uses Starmatic™ to support the needs of Fortune 500 corporations around the globe in retail, technology, telecommunications, and travel and hospitality.
"We are extremely pleased to receive this high-profile award, which recognizes our dedication to developing new solutions that give our clients the highest quality service along with the most efficient operations," said John Meyer, Co-chairman and Chief Executive Officer at Arise. "Starmatic is part of the secret sauce behind Arise's ability to always meet our client's volume demands, even when actual demand varies from their forecasts. In fact, Starmatic's scheduling capabilities are so efficient Arise's clients save on average 20-50% in labor costs."
Starmatic™ includes a number of unique features that give Arise a distinct advantages over its competitors including:
- An online scheduling module that allows professionals to select their preferred schedules.
- The ability to adjust coverage levels in real-time to mirror actual call curves.
- Integration with regional and weather maps.
- A mobile scheduling version with email and SMS notifications.
- Call routing for business continuity
"Technology is absolutely essential to managing a successful, efficient call center," said Rich Tehrani, CEO, TMC. "This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders."
"TMC is pleased to honor Arise with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani.
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine. For more information please visit www.tmcnet.com.
About Arise Virtual Solutions Inc.:
Arise Virtual Solutions Inc. is a global business process outsourcing and virtual contact center provider. Arise offers a full range of business Services in the Cloud, through its virtual network of over 25,000 independent customer service, sales and support providers in the United States, Canada, the United Kingdom and Ireland. Arise leverages its innovative technology, operational excellence and quality performance track record to deliver better results without boundaries. Recognized for being a virtual call center pioneer, Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies. To learn more about "No Boundaries, Better Results" and how Arise Virtual Solutions can help you, please visit www.arise.com.
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.
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