Assurant Solutions, a leading global provider of innovative mobile protection, is a finalist in the 14th annual Call Center Excellence Awards. The company's Mobile Services business was honored in the “Best Technology Solution Provider” category for its Mobile Triage technical support solution.
“We're honored to once again to be selected as a finalist for the Call Center Excellence Awards this year,” said Manny Becerra, president of the Assurant Solutions Mobile Services business. “We’re committed to delivering a positive customer experience, and it’s especially meaningful to be recognized for innovative products and services that reflect our commitment.”
The Mobile Triage technical support solution provides consumers with the ability to troubleshoot and repair common problems with their mobile devices, including identifying and uninstalling malware apps. It also features a mobile client that detects pending problems and offers proactive alerts so action can be taken before problems occur.
“It’s no surprise that as mobile devices have become more complex, customers need advanced self-service solutions to help them sort through the problems that arise on their devices. That’s exactly what Mobile Triage does,” said Becerra. “Mobile Triage reduces service interruption so consumers can get back to using their favorite devices more quickly.”
“According to our 2012 consumer research, more than half of respondents (59 percent) would use self-service if they had a tool they could trust to solve problems,” he added. “Not only can Mobile Triage help consumers solve their own problems better than traditional, static self-help websites, but it can shave minutes off of technical support calls in any call center it is used. It improves the consumer’s experience by ensuring that problems are solved the first time with limited repeat calls for help.”
Last year, Assurant Solutions was named a finalist in the category of "Creating a Culture that Inspires World-class Excellence." The company’s Extended Protection Solutions business was recognized for streamlining call center processes, reducing handle times, claims processing times and customer escalations. Call center innovations such as the service contract industry's first mobile application and the customizable, fully-featured web solutions for customer self-service were also identified for delivering call center excellence.
The annual Call Center Excellence Awards honor and promote the most innovative call center solutions and management and are evaluated and chosen by a panel of call center leaders and customer management analysts. Competition includes call centers from a variety of industries and companies around the country. Winners will be announced June 12, 2013 in Las Vegas at the annual Call Center Week luncheon.
About Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading retailers, manufacturers, wireless carriers, financial institutions, vehicle dealer groups, funeral homes and other entities. With operations in 23 locations, including executive offices in Atlanta, Assurant Solutions serves clients and their customers in 12 countries throughout North America, the Caribbean, Latin America, Europe and Asia.
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. Its four key businesses — Assurant Solutions, Assurant Specialty Property, Assurant Health and Assurant Employee Benefits — partner with clients who are leaders in their industries and build leadership positions in a number of specialty insurance market segments in the United States and selected international markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $29 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York's financial district. www.assurant.com.
About Call Center Excellence Awards
The Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are given in nine categories and recognize superior thinking, creativity and execution across the full spectrum of call center functions.
- Professional Services
- Technology & Electronics
- Assurant Solutions
Patrice Eastham, 770-763-2740
Vice President, Business Communications