NAPERVILLE, Ill.--(BUSINESS WIRE)--
Banner Personnel Service, Inc. announced today it has been named as one of Inavero’s 2014 Best of Staffing® Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering the highest satisfaction levels to their clients and their field associates for whom they find jobs. Yet again, this year’s award outcome highlights a growing divide among the industry’s leaders and laggards, and identifies Banner Personnel Service, Inc. as one of the best staffing agencies for companies and job candidates to call when they are in need.
Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Award truly stand out for their service quality. Banner Personnel Service, Inc. received satisfaction ratings of 9 or 10 out of 10 from 70 percent of their field associates, significantly higher than the industry’s average of 53 percent. 79 percent of their clients rated them a 9 or 10, compared to just 35 percent for the average staffing agency.
“We are grateful to our clients and associates for their positive feedback which has led to this recognition,” said Suzanne Seelander, president and owner of Banner Personnel Service, Inc. “Our clients and associates credited our solid team of professionals as what makes the difference and our team continues to work hard supporting our client’s and associate’s needs.”
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.
Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
About Banner Personnel Service, Inc.
As one of Chicago's largest privately-held staffing firms since 1970, Banner Personnel Service, Inc. builds solid relationships with our clients by seeking out qualified candidates for Chicago area businesses. With a firm conviction that only the ‘right match’ will do, Banner’s team of staffing professionals listen to the employment needs of both our applicants and client companies in order to match an individual’s experience and educational background to the client’s job description and corporate culture.
We are a full service placement firm working in Administrative, Customer Service, Engineering, I.T., Sales, and Light Industrial staffing. With offices in Chicago, Libertyville, Naperville and Oak Brook, we do it all – temporary, temp-to-hire and direct hire. Visit Banner Personnel on the web at: www.bannerpersonnel.com.
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Suzanne Seelander, 630-725-4952