BB&T Retirement and Institutional Services wins 34 Best-in-Class Awards among leading 401(k) providers

Client satisfaction scores stand out in the 2013 PLANSPONSOR Defined Contribution Survey

PR Newswire

RALEIGH, N.C., Dec. 3, 2013 /PRNewswire/ -- BB&T Retirement and Institutional Services has earned 34 Best-in-Class awards in the national 2013 Defined Contribution Survey conducted by PLANSPONSOR magazine, an annual survey that collects responses from approximately 5,300 retirement plan sponsors. The Best-in-Class awards are provided to the top ranked providers who exceed a benchmark in each designated service category. Highlights include:

  • BB&T is ranked among the top 10 providers for its "Net Recommendation Score."
  • BB&T won 18 Best-in-Class awards in the Participant Services category including, among others:
    • Participant Fee Disclosures
    • Communication Materials
    • Onsite Meetings
    • Enrollment Assistance
    • Overall Education Program
    • Participant Call Center
  • BB&T won 16 Best-in-Class awards in the Sponsor Services category in the areas of:
    • Cost-to-value of plan fees
    • Plan design flexibility
    • Account/service team industry knowledge
    • Responsiveness
    • Compliance support and testing
    • Plan analytics/reporting/benchmarking

"The PLANSPONSOR survey results reflect our deep rooted commitment to our clients to provide excellent retirement benefits for their employees," said BB&T Retirement and Institutional Services Division Manager Ray McCulloch. "We are honored that plan sponsors continue to recognize BB&T's value proposition, coupled with superior client service."

About BB&T Retirement and Institutional Services
BB&T Retirement & Institutional Services offers a complete range of employee benefits consulting, fiduciary, philanthropic, corporate trust and investment management services. For more information, visit

About BB&T
BB&T is one of the largest financial services holding companies in the U.S. with $181.1 billion in assets and market capitalization of $23.8 billion, as of Sept. 30, 2013. Based in Winston-Salem, N.C., the company operates 1,824 financial centers in 12 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by J.D. Power and Associates, the U.S. Small Business Administration, Greenwich Associates and others. More information about BB&T and its full line of products and services is available at

PLANSPONSOR magazine, an Asset International Inc. publication, is the United States' leading authority on retirement issues and benefits programs. provides comprehensive news and commerce services dedicated solely to helping employers and financial advisers navigate the complex world of retirement plans and benefit programs on behalf of their employees or clients. For more information, see

About Asset International
Asset International is a privately-held provider of information and technology to global pension funds, asset managers, financial advisers, banking service providers, and other financial institutions in the private and public sector. Its industry-leading brands include Strategic Insight, SIMFUND, Plan For Life, PLANSPONSOR, PLANSPONSOR Europe, PLANADVISER, aiCIO, Global Custodian, and The Trade. The company has offices in New York, Boston, Hong Kong, London, Melbourne and Stamford, CT. 


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