BlueCross Extending Deadline for Marketplace Payments

Premiums for plans bought by Dec. 23 can be paid until Jan. 15

Business Wire

CHATTANOOGA, Tenn.--(BUSINESS WIRE)--

BlueCross BlueShield of Tennessee has extended to Jan. 15 the premium payment deadline for consumers who have selected a Health Insurance Marketplace plan by Dec. 23. The coverage for those plans will be effective Jan. 1.

Previously, the deadline for payment on these plans was Dec. 31, but technical issues with the healthcare.gov website prompted BlueCross to extend it to Jan. 15 to help reduce the possibility of gaps in coverage. Many other health insurers have extended first premium payment deadlines to Jan. 10.

“Many people pay their premiums by check through the mail, and with postal volume high this time of year, we felt it important to give our Marketplace customers a cushion with a Jan. 15 deadline,” said Kelly Paulk, director of product strategy for BlueCross. Patients who receive pharmacy or medical bills between Jan. 1 – 15 will later submit them for payment.

For those who bought health insurance on healthcare.gov, here are some helpful tips to confirm you are enrolled in a plan with coverage starting on Jan. 1.

  • If you have enrolled in a plan and paid the first month’s premium, you should receive welcome materials from the insurer within a week to 10 days. If not, call the Marketplace customer service line at 1-800-318-2596, to verify you completed your enrollment.
  • Confirm you’ve made payment. When applying through healthcare.gov, you should be directed to the insurer’s website to make arrangements for your premium payment. If not, call the insurance company directly to make payment. Making payment is necessary to put coverage into effect.
  • You’re just not sure you completed enrollment. It usually takes 2-business days / 3 over weekends for your information to be transferred to and uploaded by the insurer. If you enrolled in a BlueCross BlueShield of Tennessee plan, you can call 1-800-459-6363 to verify that we received the enrollment information.
  • You haven’t started shopping yet. If you want coverage by Jan. 1, you have to enroll in a plan by Dec. 23 and make payment before Jan. 15 so time is getting tight. Also remember that signing onto healthcare.gov from your own computer is not the only way to shop for coverage unless you specifically want to check to see if you qualify for a premium tax credit. You can call BlueCross to shop at 1-800-459-6363. You can also call the Marketplace directly at 1-800-318-2596 to enroll over the phone. There is a list of certified brokers and of certified application centers on BlueCross’ website bcbst.com/knownow. While Dec. 23 is the deadline for coverage effective Jan. 1. Marketplace open enrollment continues through March 31.

About BlueCross®

BlueCross BlueShield of Tennessee’s mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company’s website at bcbst.com.

Contact:
BlueCross BlueShield of Tennessee
Gary Tanner, 423-535-8143

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