ST. LOUIS and SOFIA, Bulgaria, April 23, 2014 /PRNewswire/ -- Amdocs (DOX), the leading provider of customer experience systems and services, and Mobiltel (Mtel), the largest mobile service provider in Bulgaria, are the joint winners of the "Best Going the Extra Mile" category in the global 2014 Outsourcing Excellence Awards. These awards recognize the world's best managed services relationships, highlighted by the implementation of best practices and the achievement of compelling value. Amdocs was also a winner of the 2013 and 2012 Outsourcing Excellence Awards, in partnership with customers.
Amdocs is providing Mtel with a full managed services solution, including application development, integration management, testing and hardware procurement, maintenance, as well as daily operations for Mtel's data center, disaster recovery and business support systems (BSS) across all the company's lines of business. Amdocs has also taken full accountability for third-party functions. As a result, Mtel has improved its operational and business performance levels and reduced costs in several areas, including system and service availability, problem resolution, time to market for new and bundled services, bill accuracy and number of customer calls to its call centers.
"Our engagement with Amdocs is a key element in our strategy of consolidating operational areas to become a true, multi-play provider," said Horst Pertl, chief technology officer at Mobiltel, which alongside wireless, also offers fixed, broadband Internet and IPTV services and is one of the largest affiliates in the Telekom Austria Group. "We chose Amdocs for the strength of their innovative managed services methodologies and business process best practices, proven at tier-one operators around the world. Business and operational results one-and-a-half years into the relationship have consistently exceeded expectations."
"This is the third consecutive year Amdocs has won the Outsourcing Excellence Award in partnership with one of our customers - a testament to Amdocs' ability to deliver outstanding business value," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "We are extremely proud of this achievement, and of our part in helping Mtel achieve impressive performance results and an efficient cost structure, all the while keeping the customer experience at the center of its strategy with improved customer service levels and differentiating bundles at lower tariffs."
The Outsourcing Excellence Awards program, now in its 18th year, is run by the Outsourcing Center, a prominent Internet portal for thought leadership, best practices, emerging trends, and strategies for successful sourcing since 1997.
Amdocs has been delivering managed services to communications service providers around the world for more than 30 years and today has managed services agreements in place to support a total of more than 500 million subscribers, globally.
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Mobiltel is the leading company on the telecommunications market in Bulgaria, part of Telecom Austria Group. The telecom with market share of 39 % provides its services to over 4.2 million customers. The company has an important role as a driver of the economy and society in Bulgaria with investments exceeding 2.5 billion BGN since its establishment in 1995. Mobiltel has become a full telecommunication provider after acquiring two of the biggest ﬁxed line operators on the Bulgarian market in 2011. The telecom provides to its customers mobile and fixed services, high-speed internet and digital TV.
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 21,000 employees serve customers in more than 70 countries.
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For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our Form 6-K furnished for the first quarter of fiscal 2014 on February 11, 2014.
About Outsourcing Center's Outsourcing Excellence Awards
This is the 18th year the Outsourcing Excellence Awards have recognized the world's best outsourcing arrangements. An independent panel of judges select relationships that tangibly demonstrate best practices, create and sustain a competitive advantage, provide business transformation, achieve compelling value, and significantly benefit both buyer and service provider over time. The Outsourcing Center conducts the annual awards program exclusively and is an online community specializing in thought leadership, best practices, and innovation in outsourcing. The Center also offers provider brand communication, go-to-market strategies and business intelligence services.
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