Chad Carlson, the President, CEO and Director of StarTek, Inc. (SRT), Interviews with The Wall Street Transcript

Wall Street Transcript

67 WALL STREET, New York - January 17, 2014 - The Wall Street Transcript has just published its Staffing & Outsourcing Services Report offering a timely review of the sector to serious investors and industry executives. This special feature contains expert industry commentary through in-depth interviews with public company CEOs and Equity Analysts. The full issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

Topics covered: Growth in Temporary Staffing Demand - Secular Trend Toward Temporary Staffing - Strong Demand for IT Staffing - BPO Market Trends - Healthy Demand in BPO Space - Cost-Cutting Measures - Steady Growth in Labor Market - Upside Potential in Staffing Sector

Companies include: StarTek Inc. (SRT) and many more.

In the following excerpt from the Staffing & Outsourcing Services Report, the President, CEO and Director of StarTek, Inc. (SRT) discusses company strategy and the outlook for this vital industry:

TWST: You recently launched StarTek Healthcare Services, and you made a related acquisition. Tell us a little bit more about this move and how it fits into your overall strategy or vision for the company.

Mr. Carlson: First of all, our goal is to achieve sustainable, predictable and profitable growth, and to accomplish that we believe we must grow and diversify our service offerings and be able to provide what clients are looking for. Health care, especially provider and technical device companies, are going through a lot of changes right now, and we can help them improve engagement with their customers with a less total cost of ownership than what some of their other options offer. We can also help them navigate the changes they are currently experiencing. All of these factors are why health care made a lot of sense for us as an industry where we wanted to diversify and grow.

TWST: Are there any other areas you are currently experiencing growth or that you expect to grow more than others?

Mr. Carlson: Most of our growth has come from existing clients, due to our execution of the StarTek Advantage System, which is really how we execute and engage with our clients to deliver the right solutions to fit their needs. We'll continue to broaden our reach into other industry segments, health care being the primary objective for us right now.

And then tied to that is investing and concentrating on where our clients' focus is. They are really intensifying their attention on improving their total customer experience for their customers, and that was one of the reasons we acquired Ideal Dialogue about a year ago. Ideal Dialogue is a company that offers a unique and differentiating methodology for improving customer engagement. All those things combined are keys to our growth, and we'll be expanding in those areas.

TWST: Would you anticipate further acquisitions for the company?

For more of this interview and many others visit the Wall Street Transcript - a unique service for investors and industry researchers - providing fresh commentary and insight through verbatim interviews with CEOs, portfolio managers and research analysts. This special issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

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