CARY, NC--(Marketwire -08/16/12)- Cicero Inc. (CICN), a leading global provider of Customer Experience Management (CEM) and integration technologies, today announced the general availability of Cicero XM Enterprise 2.4. The release includes new and improved administrative utilities, enhanced support for Avaya telephony solutions with improved scalability and failover, improved data management, expanded integration suite, and simplified configuration. In an industry first, Cicero XM Enterprise™ 2.4 now allows organizations to integrate many Citrix-hosted applications without requiring software to be installed on the Citrix XenApp server.
Cicero XM Enterprise is Customer Experience Management (CEM) software that allows an organization to reshape how information is presented at the knowledge worker's desktop, based on the nature of the particular interaction or work they are handling. Cicero XM features a set of intuitive designers which allow customers to easily tailor views of information, provide real-time guidance for workers, and automate workflow across applications -- all without replacing or rewriting any code in existing enterprise applications.
"This new release helps customers address a common challenge of using a Citrix environment -- the ability to integrate Citrix-hosted applications without having access to the Citrix XenApp server," stated Tony Castagno, CTO. "Our customers are using Cicero XM to integrate both desktop and Citrix-hosted applications into smart desktop solutions with single sign-on, automated workflow, new composite screens, and end user guidance among other features."
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.
- Customer Experience Management