ATLANTA, GA--(Marketwire - Oct 25, 2012) - Concentric Cloud Solutions, an XO Communications company, announced today that TMC, a global, integrated media company, has recognized the Concentric High Volume Outbound Dial Platform with a 2012 TMC Labs Innovation Award, presented by TMC's CUSTOMER magazine.
"We are honored to have our High Volume Outbound Dial (HVOD) Platform recognized with a 2012 TMC Labs Innovation Award," said Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions. "This recognition confirms Concentric's commitment through innovation to consistently deliver the highest-quality solutions and service to our customers. The Concentric HVOD Platform has been the engine for several of the largest successful outbound emergency calling releases over the past two years, including one day when Concentric delivered in excess of ten million calls."
HVOD is a web-based accessible platform consisting of 38,000 simultaneous outbound dialing sessions, 611 phone calls per second and 2.2 million calls per hour. The platform is located at six different national points of presence and is connected to the largest carriers in the United States. Through this platform, IT integrators, airlines, financial services institutions, retail and government entities rapidly deliver time-sensitive information to their employees and customers.
"Congratulations to Concentric Cloud Solutions for being granted a 2012 TMC Labs Innovation Award. The Concentric HVOD Platform has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies," said Tom Keating, CTO and TMC Labs Editorial Director.
"Concentric has proven that the HVOD Platform is truly innovative and has made advancements in the customer experience industry," added Rich Tehrani, CEO, TMC. "We're pleased to recognize this outstanding achievement with a TMC Labs Innovation Award this year."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
HVOD is a product within the Concentric Cloud Voice solution set. Additionally, Concentric Cloud Voice offers businesses a cloud-based approach to Intelligent Call Routing (ICR), Interactive Voice Response (IVR), Contact Center, Mass Notifications and Collaboration solutions. Companies can direct calls based upon business rules resulting in better response times, improved operational costs and more satisfied customers. Concentric provides automated and tailored inbound and outbound solutions. The Concentric Cloud Contact Center helps agents and supervisors easily interact with customers -- on their terms. Because the technology is in the cloud, businesses can operate with a whole new level of agility. Agents and supervisors can collaborate as if they are in a single office. And when every second counts, the Concentric state-of-the-art notification solution, Concentric Connect, lets users send email, text, social or voice messages instantly. Finally, important stakeholders are brought together with Concentric's advanced audio and web conferencing solutions to enable highly productive meetings.
About Concentric Cloud Solutions
Concentric Cloud Solutions offers businesses advanced cloud-based computing, content acceleration, and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit www.concentric.com. Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag line "Target. Engage. Deliver." sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self-service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. Please visit CUSTOMER.TMCnet.com for more information.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the TMC's CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.
For more information about TMC, visit www.tmcnet.com.
- Technology & Electronics