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    Will dealer pay for car repair after warranty?

    Tara B MelloMany car owners worry about the cost of repairs after the car is out of its warranty period. After all, no one wants to pay for a repair that would have cost nothing in their earlier days of owning that car. While it's always best to check the car's reliability ratings before you buy, don't assume you absolutely must pay for a repair that would have previously been covered under your car's warranty.

    Many automakers provide dealers with an annual budget for goodwill gestures to what the dealership perceives as loyal customers. General Motors in particular has increased its pool of funds for this purpose as one way of trying to increase loyalty among its customers. Brand loyalty has been a top priority with many automakers over the years, but in today's highly competitive market for a car shopper's business, it is considered to be critical by many automakers as well as individual dealerships.

    Getting a free repair can be a delicate situation, but certainly well worth pursuing. While there's really no limit to what kind of repair can be completed for free, you are most likely to get a free repair if your car is recently out of warranty, and it's a repair that would have previously been covered under the warranty. Still, it is possible to get a free repair on a car where the warranty has long expired or on something that was never covered under warranty.

    You might be pleasantly surprised to simply find a zero balance for a repair you've requested, especially if you've made it known in the service department that you've been a loyal customer of that dealership or that car brand for a while. Still, you may need to ask politely if there's anything the service manager can do to help you out of this unexpected expense. Sometimes a simple, "Wouldn't that have been covered under my warranty?" can get the point across.

    Because getting a free car repair is completely up to the dealership's discretion, being polite and not demanding is the best approach. Reminding them of your loyalty to their store or the car company might be helpful. If you don't get anywhere, you also might ask the service adviser to check with the service manager or the regional field representative, who may be able to authorize the free repair.

    Ask the adviser

    If you have a car question, email it to us at Driving for Dollars. Read more Driving for Dollars columns and Bankrate auto stories. Follow her on Facebook here or on Twitter @SheDrives.

    Bankrate's content, including the guidance of its advice-and-expert columns and this website, is intended only to assist you with financial decisions. The content is broad in scope and does not consider your personal financial situation. Bankrate recommends that you seek the advice of advisers who are fully aware of your individual circumstances before making any final decisions or implementing any financial strategy. Please remember that your use of this website is governed by Bankrate's Terms of Use.



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    16 comments

    • First time caller  •  1 month 11 days ago
      To Over here in this line: you clearly have no clue what you are talking about. Recalls cost the consumer nothing. Manufacturers are only permitted to use original parts on warranty repairs. No aftermarket allowed. Power train coverages for your brothers vehicle are 100k and if it were out on time but in by miles then shame on your brother for not kindly asking for some assistance. Trust me, it could have been fixed at a greatly reduced price Or to no cost to him at all. If he was loyal to the dealership by buying his cars there and getting all of his service Done there he definitely would have gotten some help! It's the independent shops who are unethical, untrained, and under equipped to fix today's vehicles.

      My guess is that like you, your brother is not too loyal to anything or anyone. Therefore no one sees much reason to help you. When you go into the dealership, no one knows you because you get your oil changed at some independent shop, but when it comes to repairs you're probably demanding and rude and loud. Matter of fact; people probably cringe when you walk in the door, or pretend like they are busy so they don't have to help you and receive your abuse.

      Bottom line, dealerships and manufacturers reward their customers for their LOYALTY and have the resources to do so. But keep going to your local independent shop for all your needs.......I'm sure they will step up and fix your transmission or anything else for free...........keep dreaming!
    • Martin  •  1 month 12 days ago
      Well it didn't work for me. I have a defective paint job on a Ford that continues to have problems. I didn't notice it until it was DAYS out of warranty. Took it to the dealer and they said NO. If I had noticed it and brought it in earlier (about two weeks) they would have covered it. SO, if anyone from Ford is reading...it's obviously your fault...my next car and all subsequent vehicle purchases will NOT be a Ford.
    • eddie j  •  Boca Raton, Florida  •  1 month 11 days ago
      The author of this article is delusional. Hey Tara, when was the last time you walked into a dealership and asked nicely for a free repair? A dealer service department is the bread and butter of the dealership. With profit margins so low on mostly overpriced new cars, service and parts make up for it on the profit side. They are not in business to fix your car for free. If everyone walked in there looking for a free repair, how long would they stay profitable?
    • Jim  •  Redondo Beach, California  •  1 month 12 days ago
      The good dealership will help you if you don't act like a jerk, they will also take into account if you're a loyal customer or loyal to the brand, also being the original owner helps. Remember the old adage "you get more flies with honey than vinegar".
    • Big Ace  •  Cicero, Illinois  •  1 month 12 days ago
      Forget Wickstrom in Barrington you can't get a tissue from these guys if your nose is running
    • Anthony  •  1 month 11 days ago
      I personally will never buy new again, Ive owned many different cars, and when I have bought new for some reason i always end up with dents and scrathes not to mention maint. req by dealer. So I buy a $3-$5k vehicle - lasts me 80 - 150k do my own maint. and once it goes bad - get something else.
    • Michigan Guy  •  Onaway, Michigan  •  1 month 10 days ago
      Before I retired I worked 30 years in the automobile business. 99% of the customers that came in demanded that we give them a free or reduced price repair. They all had a bad attitude. Anybody that came in with an attitude were shown the door.
    • Stop Crying  •  Toledo, Ohio  •  1 month 10 days ago
      I have owned many Chevy's in the past. The last two I purchased have been nothing but trouble. I have spoke with Chevy customer service about these issues and they offered me free oil changes. #$%$ there quality has went way down hill if they survive the next two years i will be surprised.
    • Esko  •  1 month 12 days ago
      This is whats wrong with our society! I am so sick of people not taking responsibility for their shlt. It's like suing a company simply because you know it will be cheaper for them to settle. Scumbags... If your car is out of warranty it's not their responsibility to fix it. It's people like you that are driving up costs! Dump this mentality, it only hurts everyone.
    • A Moto  •  Holt, Michigan  •  1 month 11 days ago
      Remember that any warranty repair is partially subsidized by the individual mechanic, who is paid substantialy less for repairs under warranty. Usually at least 50% less. Frequently, a dealership mechanic/technician is paid 75% less for repairs under warranty. This is why they are constantly trying to "upsell" maintence services. The only reason the manufacturers and their dealership networks can even provide a warranty at all, is because minimum wage laws and overtime pay laws dont apply to "flat rate" employees. This is why the best techs usually leave the dealership setting after just a few years, and its also why (in a general way) its difficult to get complicated problems solved correctly the first time, anytime you go to the dealership. The best techs have all left....
    • Broken system  •  1 month 12 days ago
      Cars are now too expensive to repair out side of the warranty. One can only afford to pay for a car up to the end of a warranty if it goes beyond that then you paid too much for the car to start. If they want you to pay more for a car they then have to stand behind their product. But not too far behind!!
    • !  •  1 month 12 days ago
      American car companies still only warranty their cars for 3 years/36,000 miles. They must not have a lot of confidence in their products. Buy one of the "other" cars that offer 10 year warranties.
    • over here in this line  •  Philadelphia, Pennsylvania  •  1 month 12 days ago
      Dealerships are a mega ripoff. Heart of most dealer repair problems are the service managers. Find a local mechanic that is fair. There are only a few.
      The local guy will work with you, tell you if a recall happened, and tell you what parts
      are needed soon if you can't afford a big bill today. Warranties are a big fraud.
      If that many parts fail on any manufacturers cars, they should be recalled.
      Many recalls happened to my vehicles and an extra part was always needed to complete
      the recall. They charged me for that part, and It caused many fights. Many Chrysler
      recalls replaced parts with more substandard parts, resulting in me paying for the
      replacement at my local shop with stronger parts...Ball Joints to name one.
      Toyota, Nissan, and Honda warranties are cheap because almost no parts failures happen.
      Same with Hyduai, and Kia.
      Buy another GM or Chrysler....don't think so. I saw my brother have 51,000 on his Dodge with 1 month short of the warranty expiring, and the transmission disintegrated. $4700 to fix it. 1,000 miles over the warranty mileage, and they said you pay 100% to fix it.
      Go look at some of the old parts taken off your car that were under warranty. Most times
      if you know what you are doing, you say, No wonder it failed. Undersized, wrong type of metal, lack of weather protection, poor or substandard design to make it cheap, the list goes on forever.
    • Stony  •  1 month 11 days ago
      Didnt anybody realize that this is just a printed commercial for Bankrate, Inc.?
    • Libtardz Mustdie Screamin ...  •  1 month 11 days ago
      GM fixes out of warranty cars thanks to tax payer money. Toyota lies-n-hides their problems.
    • Lawn Ornament  •  Anaheim, California  •  1 month 12 days ago
      A disclaimer?

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