LOS ANGELES, CA--(Marketwired - Nov 21, 2013) - eFax®, the world's leading online fax service and a brand of j2 Global, Inc. (
The survey found that 84 percent of small business professionals have closed a recent deal beyond the confines of their office. This data reinforces the fact that vital business communications and document exchange are no longer reliant on the traditional office, given how much can be accomplished virtually anywhere using a mobile device.
Of the more than 1,100 small and medium-sized businesses polled, 32 percent say they have closed at least half of their deals this year from a smartphone or tablet.
When it comes to mobile applications, nearly a third of respondents (31 percent), say the feature most valuable to closing deals on the go is the ability to sign documents on their screen using only their finger, a new feature offered with the launch of the updated eFax® mobile app. In fact, 70 percent say that being able to use their finger to generate a digitized signature for online faxing will help them close more business.
The survey results support the premise that, while email is the top method of business communications, fax continues to be a critical tool for business transactions -- those cases that require sending a signed contract or other document with a hand (or "wet") signature or that leverage common back office workflows for invoices, POs, and other process-oriented documents.
There are several reasons why fax remains so integral to transactional business. No contract or purchase order is complete without a signature. Fax, unlike email, time stamps a document on both the sending and receiving ends. For this reason, faxed documents can be considered to have a greater legal standing. Additionally, some online fax solutions such as eFax® offer enhanced security. Faxes are SSL-encrypted and stored in a secure web-based inbox, providing a more secure method of transmission than regular email. Finally, when it comes to signed contracts, expediency counts. Using the eFax® mobile app and phone or tablet camera, one can snap a photo of a contract, add a digitized signature with a swipe of a finger, and transmit the contract via fax -- all in a matter of seconds.
Could you pass the fax, please?
Seventy-four percent of eFax survey respondents say they have closed (or have needed to close) a business deal at a restaurant or bar and 23 percent say they've done so while in a car or train. Respondents also noted they had inked deals via their mobile devices in a Las Vegas casino, at the dentist's office, and even while waiting in line at the DMV.
You are now free to move about the cabin (and still close the deal).
More than 30 percent have sent or received a fax at an airport or on a plane, frequent venues for business people on the move. As for the most unusual place they have ever faxed, 20 percent say they've sent or received a fax via their mobile device while at a sporting event. One respondent recalled faxing while climbing Yosemite's El Capitan.
"As a small business owner helping local businesses and residents obtain almost every type of insurance possible, I fax daily to process paperwork under tight deadlines," said Beth Ann Alitt, owner of Alitt Insurance based in San Marcos, Calif. "Thanks to eFax, I am not tied to my office in order to receive and send important documents. Last year, I faxed on a cruise and even at a Paul McCartney concert in London! The new digitized finger signature feature that lets me and my clients sign directly on my mobile device will help me close even more deals on the go."
Listen to a podcast interview with Beth Ann Alitt.
"This latest eFax survey underscores what we hear from entrepreneurs every day: The mobile device is the office," says Mike Pugh, Vice President of Marketing for j2 Global. "That means that deals need to get done anywhere. Same with contracts, invoices, expense reports, and any other document that keeps a business moving. Now, with the addition of finger signatures to the eFax® mobile apps, our customers can seal the deal anywhere without pen, paper or hassle."
Click here for an infographic showing the results of the mobile SMB survey.
Click here to see a summary of the survey results.
eFax is a brand and registered trademark of j2 Global, Inc. (
j2 Global, Inc. (