CHARLOTTE, N.C., Feb. 19, 2014 /PRNewswire/ -- ettain group announced today that for the third year in a row it has been named to Inavero's 2014 Best of Staffing™ lists of award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. Yet again, this year's lists highlight a growing divide among the industry's leaders and stragglers, and identifies ettain group as one of the best staffing agencies for companies and job candidates to call when they are in need.
Less than two percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2014 Best of Staffing lists truly stand out for their service quality. ettain group received awards for both talent and client satisfaction, receiving ratings an average of 40 percentage points above the industry average.
"As a talent solutions company, ettain group is committed to unparalleled quality and service to our employees, contractors, clients and the community. The team at ettain group is dedicated to going above and beyond for each person and company they interact with. We know anecdotally that our clients and contractors are satisfied, but to be named to the Best of Staffing list for both Talent and Client satisfaction is a confirmation of what we know to be true and a great honor," said ettain group Founder and CEO Jeff Harris.
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner.
Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
About ettain group, Inc.
ettain group, Inc. is a talent solutions company that delivers top talent and solutions to accelerate their customers' success.
From discovery to execution, ettain group partners with their clients to understand their unique goals, so ettain group can design, develop and deliver critical technology and business solutions that work for the client.
Headquartered in Charlotte, North Carolina, and with offices in Atlanta, Dallas, Jacksonville, Nashville, Raleigh, Washington D.C. and Winston-Salem, ettain group has experienced consultants working across North America. Their team of more than 150 full-time employees and over 700 consultants delivers innovative and effective technology and business solutions to a variety of industries including healthcare, financial services, retail and emerging industries. For more information about ettain group, visit www.ettaingroup.com.
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