FedEx Addresses Tossed Monitor

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Mike Krumboltz reports:

It was the monitor toss seen 'round the world. FedEx has responded to a viral video that showed one of the company's drivers throwing a (now broken) computer monitor over a fence.


The statement reads: The situation has now been resolved to the customer's satisfaction, and we are handling the employee according to our disciplinary policies...While we continue to be surprised about the behavior shown, we know this is an aberration and is not reflective of the outstanding FedEx customer service that makes us proud around the world.

 "I want you to know that I was upset, embarrassed, and very sorry for our customer’s poor experience," said Matthew Thornton, a FedEx senior vice president. "We have met with the customer face to face and they already have a  replacement monitor at no cost to them.  They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery."

The clip has racked up more than 2 million views. In the video's description, the poster writes, "The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate. Now I have to return my monitor since it is broken." The footage appears to come from a surveillance camera.

There is no word on what sort of disciplinary action will be taken against the employee. However, a spokeswoman for the company told the U.K.'s Daily Mail, this won't be his best day.

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