ST. LOUIS, Nov. 5, 2013 /PRNewswire/ -- Amdocs (DOX), the leading provider of customer experience systems and services, and Elisa, Finland's leading provider of wireless, wireline, broadband Internet and cable TV services have signed an agreement expanding and extending the existing managed services relationship between the companies through 2018. Under the new agreement, referenced in Elisa's recent fiscal 2013 third-quarter results report, Amdocs will be managing Elisa's IT systems across multiple lines of business, expanding its support of Elisa's Amdocs billing systems to cover additional legacy billing and third-party mediation systems. Managed services delivered will include applications development, operation and maintenance.
"We recognize Amdocs' depth of experience in billing and telecom IT operations and see this agreement as a natural expansion of our relationship which started in 2005," said Timo Katajisto, chief technology officer at Elisa. "Outsourcing our entire billing operation to Amdocs and appointing Amdocs as the single point of contact for our multiple suppliers will allow Elisa to further reduce operational risk and focus its attention on growing new lines of business."
"Service providers are increasingly adopting managed services models to drive high IT and business performance levels while ensuring efficient cost structures," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Our managed services will allow Elisa to provide an excellent and consistent customer billing experience as well as call upon Amdocs' expertise to drive innovation."
Amdocs has been delivering managed services to communications service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed service model.
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For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 20,000 employees serve customers in more than 70 countries.
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Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12, May 16 and August 12, 2013.
- Professional Services
- managed services