First Annual Get Satisfaction Customer Success Summit to Spotlight Art and Science of Extracting Business Value From Customer Communities

April 25, 2013

SAN FRANCISCO, CA--(Marketwired - Apr 25, 2013) - Get Satisfaction, a community platform for creating engaging customer experiences, will host its inaugural Customer Success Summit in San Francisco on Thursday, May 2. The Summit will showcase proven community management strategies and best practices from industry experts and leading organizations, including IDC, Applegate, Citrix, Edelman Digital and HP Vertica.

During the event, Get Satisfaction will share several announcements with its customers. Wendy Lea, Get Satisfaction CEO, will kick off the event with the welcome keynote that will include the unveiling of her new book. Attendees will receive a copy of the book, which Wendy will discuss for the first time at the summit. David Rowley, Get Satisfaction CTO, will also be presenting the company's product roadmap, and will dive into details about how Get Satisfaction will continue to support community innovation with upcoming product enhancements that deliver new capabilities and insight for businesses.

The event will feature three main tracks. The two morning tracks designed for community managers and practitioners will explore a wide range of practical and deep-dive topics including: the skills needed to be a successful community manager; optimizing self-service support with community; using community as an engine for customer-generated content; and best practices in measuring, tracking, and amplifying the business value of community. The morning tracks will culminate at lunch, during which Get Satisfaction will announce awards honoring customers that are most successfully incorporating community across their organizations and innovating within their communities.

The afternoon executive track will include keynote speeches and panel discussions examining how leading companies are using the Get Satisfaction Community Platform, and the business value they are seeing. The executive track will begin with a keynote presentation from Michael Fauscette, Group Vice President of Software Business Solutions at IDC, highlighting community as an integral part of the customer experience strategy. Following the keynote, eight customers, including Jascha Kaykas-Wolff, Chief Marketing Officer at Mindjet; Chris Selland, VP of Marketing at HP Vertica; Tim Maskrey, Director of Customer Operations at Citrix Online; and Stewart Florsheim, VP of Marketing at Kenandy, will speak to the business value their companies are experiencing from their Get Satisfaction communities.

WHAT:
Get Satisfaction's Customer Success Summit is focused on empowering businesses to build successful communities for an exceptional customer experience. Join hundreds of cutting edge thought leaders, business stakeholders and community managers for the first annual conference that will inspire, inform, and highlight the business value of community management.

WHEN:
Thursday, May 2; 8:30 a.m. - 7 p.m. PT

WHERE:
Terra Gallery
511 Harrison Street
San Francisco, CA 94105

To register to attend, please visit: http://getsatisfactionsummit-eac2.eventbrite.com/

About Get Satisfaction

Headquartered in San Francisco, Get Satisfaction helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. Companies of all sizes, such as Intuit, Kellogg's and Sonos, rely on the Get Satisfaction Community Platform to acquire new customers, provide better service and build better products. Today, Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. For a free trial, visit www.getsatisfaction.com.