FirstEnergy Honored by Industry Group for Outstanding Commercial Account Customer Service

PR Newswire

AKRON, Ohio, April 17, 2014 /PRNewswire/ -- FirstEnergy Corp. (FE) was honored recently by the Edison Electric Institute (EEI) for delivering outstanding customer service to the company's major commercial customers.

The award was presented during EEI's spring National Key Accounts Workshop, held in Lake Buena Vista, Florida.  Votes were cast by customers from a wide variety of businesses, including national brands such as Best Buy, HealthSouth, Staples, Marriott Hotels, The Limited, and Wal-Mart.

"We are pleased the exceptional service we provide to our national accounts has been recognized by our customers and the industry," said Scott Wickert, director of national accounts and customer support.  "National accounts represent an important part of the economy and of our customer base.  This recognition proves our work to maintain our relationships with these customers continues to be very effective."

The Award for Outstanding National Key Accounts Customer Service were established by the Customer Advisory Group (CAG), a group of 25 national chain customers that provide feedback, guidance, and support to EEI's National Key Accounts program.  EEI's National Key Accounts is a customer-oriented program where leading multi-site customers and electric utility account representatives collaborate to develop efficient energy management strategies that can be integrated into facilities nationwide.

FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence.  Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York.  Its generation subsidiaries currently control nearly 18,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro and other renewables.  Follow FirstEnergy on Twitter @FirstEnergyCorp.


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