SAN ANTONIO, March 3, 2014 /PRNewswire/ -- Frost Bank has been recognized as a 2014 Customer Champion—one of only 50 companies across the U.S. to earn this honor this year.
To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the nine industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price.
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across nine industries measured.
"We are honored to receive this recognition and to be included in such an elite group of U.S. companies," said Dick Evans, CEO of Frost Bank. "A focus on customer service has long been a Frost hallmark and is central to our culture. We appreciate this external confirmation from J.D. Power on behalf of our customers, and in recognition of employees throughout our company."
Last year, for the fourth consecutive year, Frost Bank received the highest ranking in customer satisfaction in Texas in the J.D. Power and Associates 2013 U.S. Retail Banking Satisfaction Study.SM
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (CFR), a financial holding company with $24.3 billion in assets at December 31, 2013. One of 24 banks included in the KBW Bank Index and a top-50 U.S. bank by asset size, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.
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